The Senior Manager of Technical Support will deliver exemplary service performance, and foster a strong technical and service culture of excellence. This leader will place an emphasis on collaboration, hire team members with a strong sense of initiative, and a pride in ownership of resolving these issues, while continuously improving along the way. Over time, this leader will become a trusted voice in the Global Support organization who drives improvements in process, people, and our tooling that improves our customer's experience while also reducing the support burden. We expect this leader to lead cross-functional initiatives & processes, including program management of certain key functions.