Senior Manager, Technical Services PMO - West/Commercials

Palo Alto Networks • Plano, TX

1d • Remote

About The Position

As the Senior Manager for the Technical Services PMO, you will lead a dynamic team of Program Managers, Project Managers, and Coordinators dedicated to delivering successful projects for our Strategic West and Commercial customers across the North American Areas. In this critical role, you will drive customer deployment success by ensuring all projects are delivered on time and within budget. You will be directly accountable for the team's portfolio delivery efficiency, revenue targets, and customer satisfaction, while also partnering with operations and IT teams to advance PMO processes and system enhancements.

Requirements

• 8+ years of progressive experience in a high-growth technology organization.
• 5+ years of direct people management experience, with a proven track record of leading and influencing teams to deliver complex programs and projects.
• Extensive, customer-facing experience delivering projects to commercial customers and working with partners for contracting and project delivery.
• Demonstrated financial acumen, with strong ability to forecast and manage profitability, revenue, margins, and utilization for a regional services team.
• Proven ability to manage performance against key business metrics to deliver exceptional results.
• Skilled in strategic risk management and successfully de-escalating high-stakes customer issues.
• Experience managing large-scale program deployments with multiple concurrent projects, teams, and resources.
• Excellent communication (written and oral), presentation, and interpersonal skills, with a talent for fostering collaboration.
• Strong organizational skills, including tool utilization (e.g., Clarizen, Asana, JIRA), attention to detail, and prioritization in a dynamic environment.
• Adaptable and resilient when faced with shifting priorities, demands, and timelines.
• Strong proficiency with project management software such as Clarizen, Asana, and/or JIRA.
• Bachelor’s degree in a STEM field, Business, or equivalent practical experience

Nice To Haves

• Master's degree is a plus.
• Project Management Institute PMP certification or equivalent is a plus.
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus.
• Willingness to travel occasionally for strategic customer engagements.

Responsibilities

• Strategic Portfolio Management: Own and direct the NAM Strategic West and Commercial project portfolio, ensuring alignment with strategic business objectives and providing executive-level leadership to guarantee successful delivery.
• Team Leadership & Development: Lead, mentor, and grow a high-performing PMO team. Manage resource planning, forecasting, and staffing to build a team capable of meeting evolving service demands. Foster a culture of collaboration, innovation, and continuous professional growth.
• Delivery Excellence & Performance Management: Drive disciplined execution across all project activities. Set and govern standards for project management methodology, ensuring data integrity and operational excellence. Manage team performance to achieve key targets, including utilization, revenue recognition, deployment velocity, and customer satisfaction (CSAT).
• Risk Mitigation & Escalation Management: Proactively identify and mitigate portfolio-level risks. Serve as the senior point of contact for complex customer escalations, guiding teams to rapid and effective resolutions to protect project timelines and outcomes.
• Stakeholder & Customer Partnership: Build strong partnerships with internal teams (Sales, Customer Success, Operations, Resource Management) to ensure seamless project execution. Act as a key liaison for strategic customers, managing expectations and ensuring project objectives align with their success criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees