Senior Manager, Technical Projects

Leap Tools

1d • $100,000 - $150,000 • Remote

About The Position

As a Senior Manager of Technical Projects, you will oversee all aspects of our customers’ technical lifecycle, including onboarding, implementation, technical project management, and pre- and post-sales technical support. You will be accountable for ensuring our technical solutions drive maximum customer value and are delivered with world-class quality and speed.

You are a leader with a proven track record of managing technical delivery operations to meet surging client demands and growth targets. You are obsessed with achieving predictable, repeatable success across all technical delivery streams and thrive on operational efficiency. You are able to operate seamlessly at the deep technical level, guiding overall implementation strategy.

We hire humans, not job descriptions. You should apply even if this role and salary range don't align with your experience. We’re happy to create unique roles and compensation for the right talent.

Requirements

• 5+ years of experience managing teams in Technical Projects, Professional Services, IT, Testing, QA, or Technical Implementation organizations
• Exceptional communication skills with the ability to represent the organization effectively to customers, partners, and internal leadership.
• Proven success in owning and significantly improving core efficiency metrics like Time to Go-Live, resource utilization, customer satisfaction, and adoption at scale.
• Understanding of scaling web application implementations and the associated technical delivery risks.
• Familiarity with data transformation pipelines.
• Strong organizational development skills, with experience in implementing organizational structures and processes.

Responsibilities

• Execute the vision and plan for the Professional Services and Technical Projects department, including alignment with the company’s strategy and goals.
• Coordinate with the heads of Engineering and Product to influence the product roadmap, ensuring technical solutions address critical customer needs and accelerate integrations.
• Collaborate with the VP of Sales and Customer Success to support the entire customer journey from pre-sales to post-go-live on a global scale.
• Allocate work efficiently against a fast-paced, rapid-growth environment with increasing demands and complexity, tight deadlines, and quickly shifting priorities.
• Serve as a senior technical point of contact for customer escalations and sales pursuits.
• Standardize onboarding methodologies and technical support procedures, ensuring high-quality implementations across all customers.
• Be accountable for the development, implementation, and rigorous tracking of department productivity and efficiency metrics to achieve world-class operational performance at scale.
• Implement changes to team structure and processes while cultivating a high-performance, collaborative, and results-oriented environment across all technical delivery functions.
• Manage, train, and evaluate the performance of a remote, global, multilingual team, with managers and individual contributors of various backgrounds and skills.

Benefits

• We're a remote-first company that encourages our employees to work from where they're most productive.
• We work in tight-knit teams to cultivate an ownership mentality.
• We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
• We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
• Work anywhere in the world for up to 3 months!
• We value families, by offering a parental leave program
• We offer a work-from-home stipend
• Your birthday (and our company's birthday) is a day off!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees