Senior Manager, Technical Program Management

MLB-posted about 2 months ago
Full-time • Senior
San Francisco, CA
251-500 employees
Religious, Grantmaking, Civic, Professional, and Similar Organizations
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The Senior Manager, Technical Program Management (TPM) will play a critical role for the Venue Technology & Operations team, leading large-scale initiatives and driving complex projects from strategy through execution across Major League Baseball and Minor League Baseball. This role goes beyond coordination-you will own the delivery of high-impact programs, manage contracts and resources, and ensure seamless execution across multiple stakeholders. Working in an agile environment with world-class engineering and operations teams, you will help deliver innovative fan and venue experiences. The Senior Manager will keep initiatives on track, align cross-functional teams, and clearly communicate progress, risks, and solutions to both technical and non-technical audiences, including executives.

  • Manage multiple projects concurrently, overseeing lifecycles from research through implementation, utilizing the end-to-end project management framework defined by the Technology Strategy & Operations (TSO) Organization
  • Collaborate with Venue Technology and cross-functional leads to define scope, gather requirements, and establish schedules
  • Partner with Business Operations on project budgeting, cost tracking, and invoice management
  • Coordinate project communications, ensuring clear updates to internal and external stakeholders
  • Prepare weekly executive reports with key performance indicators and issue tracking
  • Track and manage dependencies across projects, working closely with other TPMs across verticals
  • Assign and manage tasks using project management tools (e.g., Asana, Google Workspace, ServiceNow)
  • Facilitate internal approvals and agreements with Legal, Finance, vendors, and other stakeholders
  • Collaborate with Ballpark Technology, Technical Facilities and Technical Solutions teams on site surveys, equipment locations, cabling, and infrastructure needs
  • Work with subcontractors and vendors on purchasing, installation, and support of equipment
  • Partner with on-site technical teams to finalize punch list items
  • Foster collaboration across departments to align operations with business priorities and outcomes
  • Ensure effective communication across teams, adapting messaging for technical and non-technical audiences, including executives
  • Identify, analyze, and communicate project risks following the risk register format defined by TSO
  • Establish team velocity, release cycles, and key performance indicators
  • Execute and maintain agile workflows (Agile, Scrum, Kanban), including defining activities, dependencies, work effort, and resource requirements
  • As a Senior Manager, TPM, mentor other TPMs and Project Coordinators in the TSO Project Framework
  • 5-10 years of experience in facilities operations, broadcast engineering/production, streaming engineering, or related fields
  • 5-10 years of experience in a role with significant program management or multi-project management exposure
  • Familiarity with modern broadcast standards and technologies
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Exceptional communication skills for engaging with executives, stakeholders, and cross-functional teams
  • Proven experience with Agile, Scrum, or Kanban project management methodologies
  • Demonstrated ability to set and achieve challenging goals
  • Strong delegation and leadership skills
  • Excellent written and verbal communication abilities
  • Willingness to travel occasionally, including evenings and weekends as required
  • Competitive Benefits Package
  • Company 401K Contribution
  • Paid Time Off and Holidays
  • Paid Parental Leave
  • Access to Free Tickets to Baseball Games & TV
  • Discounts at MLB Store | com
  • Employee Assistance Programs (EAP)
  • Onsite/Online Training & Development Programs
  • Tuition Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Pet Insurance
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