Upstart-posted 11 days ago
Full-time • Mid Level
Remote • San Mateo, CA
1,001-5,000 employees

About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team: Upstart’s Home Lending vertical is seeking a Senior Manager, Technical Program Management to drive operational efficiency, system scalability, and cross-functional alignment across the HELOC origination lifecycle. This role will be responsible for building and optimizing technical workflows, leading change management, and partnering with Product, Engineering, and Operations to deliver frictionless borrower and agent experiences. You will establish the structure, rigor, and visibility needed to ensure Upstart’s HELOC platform and processes operate with precision, compliance, and speed. As a Senior TPM at Upstart, you think strategically and technically, approach challenges with analytical rigor, and deliver structured execution in complex environments. You take full ownership from concept to delivery, operating autonomously while driving measurable outcomes. You also communicate clearly and build trusted partnerships across technical and operational stakeholders.

  • Design and lead the technical program management framework for HELOC operations, ensuring visibility, prioritization, and accountability across initiatives
  • Drive end-to-end planning and execution of technical projects that support HELOC workflows, ensuring timely delivery and cross-functional alignment
  • Lead triage and root-cause analysis for system or application issues, partnering with Engineering and Operations to resolve and prevent recurrence
  • Drive continuous improvement through structured problem-solving, data analysis, and operational experimentation
  • Partner with Engineering, Product, and Operations teams to optimize and scale the Loan Origination System for application review
  • 5+ years of experience in technical program management, operations systems, or process improvement
  • Strong proficiency with Jira, Confluence, Salesforce, and other project tracking or workflow tools
  • Demonstrated ability to manage complex, cross-functional programs involving both technical and non-technical stakeholders
  • Excellent analytical, organizational, and communication skills with a bias toward execution
  • Solid understanding of mortgage products, especially HELOCs, including application, underwriting, and closing stages
  • Exceptional written and verbal communication, with an ability to simplify complex topics for varied audiences
  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
  • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
  • Employee Stock Purchase Plan (ESPP)
  • Life and disability insurance
  • Generous holiday, vacation, sick and safety leave
  • Supportive parental, family care, and military leave programs
  • Annual wellness, technology & ergonomic reimbursement programs
  • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
  • Catered lunches + snacks & drinks when working in offices
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service