Senior Manager, Technical Program Management, HELOC

Upstart Inc.•San Mateo, CA

75d•Remote

About The Position

Upstart's Home Lending vertical is seeking a Senior Manager, Technical Program Management to drive operational efficiency, system scalability, and cross-functional alignment across the HELOC origination lifecycle. This role will be responsible for building and optimizing technical workflows, leading change management, and partnering with Product, Engineering, and Operations to deliver frictionless borrower and agent experiences. You will establish the structure, rigor, and visibility needed to ensure Upstart's HELOC platform and processes operate with precision, compliance, and speed. As a Senior TPM at Upstart, you think strategically and technically, approach challenges with analytical rigor, and deliver structured execution in complex environments. You take full ownership from concept to delivery, operating autonomously while driving measurable outcomes. You also communicate clearly and build trusted partnerships across technical and operational stakeholders.

Requirements

5+ years of experience in technical program management, operations systems, or process improvement
Strong proficiency with Jira, Confluence, Salesforce, and other project tracking or workflow tools
Demonstrated ability to manage complex, cross-functional programs involving both technical and non-technical stakeholders
Excellent analytical, organizational, and communication skills with a bias toward execution

Nice To Haves

Solid understanding of mortgage products, especially HELOCs, including application, underwriting, and closing stages
Exceptional written and verbal communication, with an ability to simplify complex topics for varied audiences

Responsibilities

Design and lead the technical program management framework for HELOC operations, ensuring visibility, prioritization, and accountability across initiatives
Drive end-to-end planning and execution of technical projects that support HELOC workflows, ensuring timely delivery and cross-functional alignment
Lead triage and root-cause analysis for system or application issues, partnering with Engineering and Operations to resolve and prevent recurrence
Drive continuous improvement through structured problem-solving, data analysis, and operational experimentation
Partner with Engineering, Product, and Operations teams to optimize and scale the Loan Origination System for application review

Benefits

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices