Senior Manager, Technical Architecture, Auth0
About The Position
This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of Okta services. The Senior Manager is an experienced, enthusiastic, and hands-on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes. The Senior Manager is a leader of a high-performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring the team of Technical Architects. You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions.
Requirements
- 10+ years experience in Identity & Access Management.
- 5+ years of experience leading teams.
- 5+ years of experience in Design, consulting, delivering solutions to external customers.
- Expertise in technologies and protocols like SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
- Extensive knowledge of enterprise web technologies and security.
- Ability to work independently and multi-functionally supporting the development of client work you're doing.
- Ability to Multi-task and manage multiple customer engagements is a requirement.
- Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.
- Ability to travel up to 50%.
- A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required.
Nice To Haves
- Auth0 Certified OR Okta Certified Consultant will be a plus.
- CISSP certification is a plus.
Responsibilities
- Hiring, growing, and retaining a team of Professional Service Technical Architects.
- Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth.
- Up-skilling team members to ensure they have the expertise to successfully deliver Okta to customers. Manages outlined objective and subjective performance metric requirements.
- Active sync with Partner, delivery enablement & address performance
- Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders.
- Ensuring customer success from the beginning to the end of the engagement life cycle. Managing project budgets to meet customer and Okta expectations.
- Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers.
- Perform Governance & audits of Technical Architecture design and deliverables quality
- Drive team contribution to Technical Architecture Practice evolution and initiatives
- Directly contribute to ongoing process improvement within the Technical Architecture practice and across Okta Professional Services and our subcontractor ecosystem.
- Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams
Benefits
- health, dental and vision insurance
- 401(k)
- flexible spending account
- paid leave (including PTO and parental leave)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
