Senior Manager -Tech Product Owner and Enablement

CVS Health • Island, KY

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. About the Role The Artey team is expanding, and we’re looking for a highly organized, relationship driven Product Enablement Lead to support one of CVS Health’s most visible, high impact AI products. Artey helps colleagues access information, streamline workflows, and automate everyday tasks across the enterprise. What You will Do:

Requirements

• 7+ years of experience in product enablement, project management, or program management using instructional design, process mapping, change management, or business analysis.
• 7+ years of experience in facilitation skills, especially in hosting requirements, gathering workshops and discovery sessions.
• Highly organized, detail-oriented, and capable of managing multiple work streams simultaneously.
• 1-3+ years of experience with enterprise AI, automation platforms, or digital workplace tools.
• 1-3+ years of experience with Moveworks, conversational AI, Copilot, or similar technologies.
• Must be able to work east coast hours.
• Bachelor’s degree or equivalent work experience.

Nice To Haves

• Experience with professional communication skills with the ability to simplify complex concepts.
• Comfort with presenting to varied audiences and leading structured training sessions.
• Experience with relationship building and listening skills across diverse stakeholder groups.
• Empathy for end users and a passion for improving workflows and colleague experiences.

Responsibilities

• Product Enablement & Training Own the strategy, development, and delivery of training programs, onboarding materials, and enablement of content for Artey.
• Lead lunch & learns, demos, roadshows, and partner presentations to drive awareness and adoption.
• Create clear, intuitive documentation and communications to support new feature rollouts.
• Partner with Learning & Development and enterprise training teams to expand curriculum pathways.
• User Acceptance Testing (UAT) & Quality Readiness Lead end to end UAT cycles across multiple teams and business functions.
• Develop test plans, acceptance criteria, and test onboarding materials.
• Coordinate defects of logging, triage, and resolution with engineering.
• Validate that solutions meet business needs, workflow requirements, and colleague experience standards before launching.
• CrossFunctional Bridge Between Operations & Engineering Serve as the bridge between enterprise Operations teams (HR, IT, Retail, Aetna, business units) and the Artey Engineering Team.
• Work with business partners to uncover workflow nuances, operational needs, and pain points.
• Host and facilitate requirements gathering sessions with business partners focused on new feature development.
• Clarify what the feature should accomplish and why it is needed, ensuring alignment with business objectives.
• Define clear acceptance criteria to measure successful implementation of the new feature.
• Translate insights from these sessions into clear, structured, technically actionable requirements for engineering.
• Participate in sprint planning, backlog refinement, and feature review sessions, representing the voice of the colleague, and ensuring operational realities inform product decisions.
• Collaborate with engineering to assess feasibility, identify interdependencies, and balance speed, technical complexity, and business impact.
• Identify gaps early and maintain tight communication loops to prevent misalignment and minimize rework.
• Support postlaunch by collecting feedback from operations teams and converting insights into product enhancements.
• Stakeholder Partnership & Workflow Understanding Build strong, trusted relationships across HR, IT, Retail, Aetna, and enterprise business groups.
• Plan, schedule, and facilitate requirements gathering and discovery workshops to understand processes, capture business needs, and document workflow pain points.
• Break down complex or ambiguous operational challenges into clear requirements and user stories.
• Partner with Product Management to prioritize enhancements that deliver meaningful enterprise value.
• Operational Excellence & Continuous Improvement Support change management, rollout planning, and communication for all releases.
• Monitor adoption, training effectiveness, sentiment, and feedback to inform product evolution.
• Continuously refine UAT, enablement, and requirements of gathering processes to improve repeatability and scale.
• Maintain strong alignment with Product Management on roadmap, timelines, and cross functional expectations.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level