Senior Manager, Support Services
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About The Position
At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization. We're seeking an experienced Sr. Manager of Safety & Customer Care Support Services to lead the foundational infrastructure that powers Lyft's customer support organization. This role will provide strategic oversight and leadership for four critical teams: Quality, Knowledge Base & Content, Training, and Systems Architecture. The ideal candidate will combine visionary leadership with technical expertise, driving innovation in knowledge management and quality frameworks while being hands-on when needed. You'll help evolve our support tools and create a customer-obsessed culture that elevates the experience for both riders and drivers.
