Senior Manager, Support Account Services Management
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About The Position
In this role, you will lead efforts to develop and build a Support Account Management Team, including the development of strategies, objectives, and key performance metrics. You will guide team members to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills. Your responsibilities will include supporting and inspiring the team to deliver an incredible customer support experience, refining Support Account Management interactions and processes through the extensive use of KPIs, data, and analytics, and cultivating a culture built on teamwork, collaboration, execution, and service. You will also continue building relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering, and others, lead Renewal and New Sales business discussions, advocate for critical customer issues, and work with your team on organizational projects designed to enhance the overall program.
