Senior Manager, Supply Strategy (Rocket Travel by Agoda)

Agoda • Chicago, IL

130d • $105,000 - $158,000

About The Position

Rocket Travel by Agoda is the strategic partnerships arm of Agoda, part of Booking Holdings (NASDAQ: BKNG). Rocket Travel by Agoda partners with global brands to bring their customers rewarding and engaging travel experiences that deliver value, maximize rewards, and build customer loyalty for partners’ brands. In this role, you’ll own the strategic build out, optimization and management of the hotel programs offered to our white label partners. This will require collaboration across Booking Holdings brands, internal Rocket Travel by Agoda teams and our white label partners. As a Sr. Manager, Supply Strategy & Hotel Programs at Rocket Travel, you will spend half of your time supporting the optimization of Rocket’s hotel, flight, car, and insurance supply, diving deep into data to analyze supply trends, and using your insights to identify supply strategy opportunities. You will also spend half of your time optimizing and scaling our luxury hotel collection portfolio, establishing KPIs, analyzing program performance, and building relationships with target chains and properties.

Requirements

• 7+ years of relevant experience in B2B2C, supply management, travel and/or hotel programs.
• Autonomous worker with a bias to action.
• Outstanding written and verbal communication skills.
• Highly organized and comfortable managing multiple priorities.
• Experience leading meetings and presenting to key stakeholders.
• Customer-focused with a problem-solving mindset.
• Strong skills with Microsoft Office, Google Sheets, Docs, and Slides.
• Goal-oriented with an understanding of business objectives.
• Curious and growth-minded, seeking to understand and learn.

Nice To Haves

• Experience in the travel industry.
• Familiarity with hotel rate distribution systems.
• Ability to negotiate effectively.

Responsibilities

• Own the strategic build out, optimization and management of hotel programs for white label partners.
• Analyze supply trends and identify supply strategy opportunities.
• Build relationships with Rocket supplier partnerships for car, hotel, and insurance.
• Collaborate with Customer Experience Group to understand supply complaint trends.
• Set and measure supply initiatives against quantifiable targets.
• Support the launch of new White Label partners for key supply verticals.
• Learn hotel rate distribution system and execute rate distribution strategy changes.
• Resolve supply escalations from suppliers and white label partners.
• Establish hotel collection KPIs and analyze program performance.
• Negotiate commercial terms of hotels’ participation including margins.
• Collaborate with white label partners to market programs to end customers.
• Generate program reporting related to bookings, pricing, availability, and conversion.

Benefits

• Competitive compensation package including bonus.
• 401k with match.
• Flexible vacation time.
• Parental leave benefits.
• Health and dental insurance.
• Flexible work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree