Senior Manager, Supply Chain Customer Engagement & Logistics

Vestas • Houston, TX

114d

About The Position

The Senior Manager, Supply Chain Customer Engagement & Logistics is a key leadership role responsible for managing internal customer interactions and ensuring the seamless delivery of goods across North America. Acting as the central point of contact for internal stakeholders-including service operations, construction, transactional sales, and executive leadership-this role ensures timely intake, communication, and resolution of supply chain-related requests. Additionally, the role oversees a transport team responsible for freight movement and delivery confirmation, ensuring alignment between order fulfillment and customer communication. This function enables the supply chain to respond to time-sensitive changes, communicate operational plans, and maintain high service levels across a complex, fast-paced environment.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• 7+ years of experience in supply chain operations, customer service, or logistics, with at least 3 years in a leadership role.
• Highly proficient communication and stakeholder management skills.
• Experience managing ticketing systems (e.g., ServiceNow) and operational dashboards.
• Demonstrated ability to lead cross-functional teams and implement process improvements.

Nice To Haves

• Experience in service-based or field operations environments.
• Familiarity with transportation management systems (TMS) and ERP platforms.
• Proficient analytical and reporting capabilities.
• Ability to thrive in a fast-paced environment with shifting priorities.

Responsibilities

• Serve as the primary liaison for internal stakeholders, managing order intake, escalations, and service inquiries.
• Oversee the ServiceNow ticketing system and associated dashboards, ensuring timely and accurate tracking of approximately 150 tickets per week.
• Ensure that established service-level agreements (SLAs) are consistently met across all customer interactions.
• Act as the communication hub for the supply chain, broadcasting current operational plans and updates to internal teams.
• Coordinate with planning, distribution, and field teams to ensure alignment and responsiveness to evolving needs.
• Ensure timely communication of risks, delays, or changes to stakeholders in a clear and timely manner.
• Lead a transport team of 6 responsible for coordinating freight to over 300 locations across North America.
• Ensure that delivery performance meets expectations and that delivery confirmations are communicated back to requestors.
• Collaborate with distribution centers and field teams to optimize delivery routes and timelines.
• Build and lead an effective team focused on responsiveness, service excellence, and operational transparency.
• Monitor and report on key performance indicators (KPIs) related to ticket resolution, delivery performance, and customer satisfaction.
• Implement continuous improvement initiatives to enhance service delivery and internal customer experience.
• Work with internal team and 3PL partners to ensure timely delivery and distribution of goods to delivery points.

Benefits

• Medical, dental, and vision coverage for you and your family.
• Paid time off, holidays, and parental leave.
• Opportunities for career progression.
• 401(k) with company match, life insurance, and disability coverage.
• An established safety culture and inclusive, collaborative workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Utilities
• Education Level: Bachelor's degree