Senior Manager, Success Architecture – Tableau

Salesforce•Indianapolis, IN

20h•Hybrid

About The Position

At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. The Success Architect team within Cloud Success is home to Salesforce’s most skilled subject matter experts across products, programs, and processes. As a leader on this team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base.In this leadership position, you will be responsible for setting the strategic direction and operational cadence of the Success Architect function. As a Senior Manager for Tableau Success Architects, you will ensure optimal capacity planning and resource alignment across a portfolio of critical initiatives and high-impact customer engagements within the Analytics product area. You will lead a geographically distributed team while fostering strong relationships across the broader Success organization, Sales, Customer Success, and Product teams. You will create an inclusive team culture that values diverse perspectives, encourages knowledge sharing, and drives collective success across regions and functions. This is a people leadership position. As a Senior Manager of Tableau Success Architects, you will directly impact customer success at scale by building and leading a high-performing team that drives measurable outcomes for our most strategic customers. Your leadership will shape how we deliver advisory services, demonstrate value, and grow our Success Architect practice for Tableau. Join our dynamic leadership team and help shape the future of how we deliver world-class advisory services to our most strategic Tableau customers. We embrace diversity and are committed to creating equal opportunities for all applicants. If you are passionate about leading technical teams, driving operational excellence, demonstrating measurable impact, and fostering inclusive cultures, we invite you to apply for this Senior Manager position.

Requirements

10+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields.
5+ years of people management experience, including leading geographically distributed teams
Proven ability to manage schedules, shifts, and capacity planning. You should be comfortable using data to argue for resources or process changes.
Familiarity with Tableau implementations, architecture, and optimization strategies
Proven track record driving teams to operational metrics (delivery velocity, time to resolve, customer satisfaction)
Experience in enterprise consulting or advisory services
Ability to leverage data to identify opportunities to drive outsized impact with target customers
Experience developing methods to measure impact in advisory engagements
Demonstrated expertise in coaching technical professionals
Outstanding communication and presentation skills for C-level audiences

Nice To Haves

Experience managing teams supporting multiple product lines or technical domains
Background in building or scaling advisory, professional services, or customer success programs
Familiarity with Salesforce Core, Data Cloud, CRM Analytics, and cross-cloud solutions
Knowledge of modern data platforms (Snowflake, Databricks, Redshift) and analytics tools
Track record of developing methodology frameworks for advisory practices
Preferred Certifications: Advanced Admin, Sales/Service Cloud Consultant, AI Associate, Data360, Agentblazer, Tableau: Architect, Consultant Data Analyst, Desktop Specialist, Server Associate.