Senior Manager, Strategy & Transformation (Third-Party Management)

American Express•Sunrise, FL

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Senior Manager will define and stand-up Marketing’s third-party management strategy, architect the operating model, and implement governance structures that enable effective oversight across 150+ engagements. Marketing’s third-party ecosystem is large, complex, and critical to how we operate—but it lacks a unified strategy. You will define that foundation. This is an opportunity to build a critical capability from the ground up within Global Commercial Services Marketing. We are seeking a strategic leader who can create clarity from ambiguity, define a scalable operating model, and bring it to life through disciplined execution. This role about stepping into a fragmented environment and determining what should exist, why it matters, and how to build it in a way that scales. Come build the strategy, define the system, and then make it real. Reporting to the Director of Risk Performance and Third-Party Management, this role includes one direct report and operates within a highly matrixed environment.

Requirements

Proven ability to create strategy from scratch and execute it
Strong problem-solving skills in ambiguous, unstructured environments
Ability to move between big-picture thinking and detailed execution
High intellectual curiosity—challenges assumptions and digs deep
Strong influence skills in matrixed organizations

Nice To Haves

Experience in strategy, transformation, or operating model design is preferred
Third-party or risk experience is helpful but not required.

Responsibilities

Assess a complex third-party landscape and define the future-state strategy and operating model inclusive of identifying redundancies, synergies, and opportunities for consolidation, cost efficiency, or governance improvement.
Build scalable frameworks for segmentation, ownership, and decision-making
Translate strategy into practical systems, processes, and governance routines
Drive alignment across cross functional partners
Lead and develop one direct report

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities