Senior Manager, Strategy and Business Operations

Sprout General Referrals

97d • $167,200 - $250,800

About The Position

Sprout Social is looking to hire a Senior Manager of Strategy and Business Operations to our Product team. As a foundational member of the Strategy and Business Operations team, reporting to our VP of Strategy & Business Operations, you’ll partner closely with executive leadership across Product, GTM, and Finance. You’ll help define Sprout’s long-term strategy, drive execution on cross-functional initiatives, and uncover opportunities that accelerate growth. We’re looking for someone who’s endlessly curious, customer-centered, and thrives in navigating ambiguity — someone who can toggle between the 10,000-foot view and the details, and who gets energy from solving hard, high-impact problems. This is an ideal role for someone with a background in strategy, product, analytics, or business operations who’s looking to drive impact across the full business.

Requirements

• 7+ years of experience in management consulting, business operations, product strategy, analytics, or related roles
• Strong analytical skills and comfort diving deep into data to drive insights and recommendations (advanced proficiency in Excel/Google Sheets is required)
• Proven ability to lead complex cross-functional initiatives from start to finish
• Experience working in or closely with product, engineering, GTM, or finance teams
• Experience in a high-growth SaaS environment or similarly fast-paced business

Nice To Haves

• Excellent communication skills, both written and verbal — able to craft compelling narratives for senior leaders
• Comfort working through ambiguity and independently structuring solutions to complex problems
• Deep curiosity and a customer-first mindset when approaching problem-solving
• MBA or equivalent graduate degree preferred but not required

Responsibilities

• Guide prioritization and tradeoff discussions across Product, GTM, and Finance to ensure focus on the highest-impact opportunities
• Lead and support Sprout’s most strategic, high-priority initiatives — from ambiguous problem space to structured, actionable plan
• Partner with cross-functional leaders across Product, GTM, Finance, and Exec to identify opportunities, solve business-critical challenges, and drive alignment
• Develop business cases, operating models, and long-range strategic frameworks that guide company decision-making and inform resource allocation and investment decisions
• Conduct deep analyses of market trends, customer segments, competitive positioning, and product performance to guide positioning and growth roadmap
• Define, track, and operationalize KPIs that align cross-functional stakeholders and ensure accountability
• Translate insights into clear recommendations and narratives for senior leadership and Board discussions
• Help establish the Strategy & Business Operations function, including team norms, rituals, and future hiring practices
• Take a hands-on approach to problem-solving — conducting your own analyses and diving into details while we build out the broader team

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
• Flexible work location options, including remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 1,001-5,000 employees