Senior Manager - Strategy and Advanced Analytics

United Airlines•Chicago, IL

29d

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. As a Sr. Manager - Strategy & Advanced Analytics, you will partner with Crew (Flight Attendants & Pilots) and Catering teams OR Airport ops, Network Ops, and Tech Ops teams to define and execute advanced analytics initiatives that drive incremental revenue, improve efficiency and/or customer satisfaction including big data, machine learning models, statistical models, optimization models, etc. Will be responsible for identifying and analyzing opportunities as well as managing the execution and delivery of projects. Will be working with and managing internal and external partner teams both in the US and off-shore. This role will require strategic thinking and strong client focus. Will lead a team and be responsible for providing coaching, mentoring and development.

Requirements

Bachelor's degree
BS in operations research, statistics, engineering, ops research, analytics or a related quantitative field
7+ years of relevant experience
At least one year of project lead experience required
Project management experience required
At least one year in a supervisory role preferred
Strong passion to solve business problems with data
Proficiency with Microsoft Excel and PowerPoint
Experienced in analyzing complex, high volume, high dimensionality data from various sources to identify patterns and relationships
Ability to multi-task and prioritize activities quickly and effectively
Ability to proactively manage stakeholder expectations on current and future business needs
Self-motivated - If you don't know the answer, you'll reach out and find somebody who does
Excellent skills in verbal/written communication, presentations, and project planning
Strong analytical ability, applies analytical and pro-active thinking to client agenda to ensure robust, appropriate, value-add client solutions
Able to adapt to changing business environment
Able to influence business strategy and act as a thought partner and the ability to maintain/develop a pipeline of potential engagements
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree
Advanced degree (M.S., Ph.D., or equivalent) in a related quantitative field
5+ years of experience at successive levels of quantitative and analytical fields e.g. IE, OR, Statistics, ML/AI, financial modeling etc. preferred
3+ years of airline business experience preferred
Knowledge/familiarity of using and/or driving work on Big Data ecosystems and database querying languages (one or more of SQL, Python, etc.) preferred
Knowledge and/or experience of one or more of: optimization modeling, or statistical modeling, or ML/AI preferred
Experienced in using visualization tools such as Tableau - Spotfire experience preferred

Responsibilities

Manage the development and implementation of projects that apply industrial engineering, operations research, statistical and machine learning techniques and involve team members across all data analytics areas, vendors and external partners to solve critical business problems. Activities involve leveraging big data and the development of mathematical models and analytical tools to provide decision making support or complex technical functions such as employee and aircraft scheduling, manpower planning, inventory management, supply chain management and real time asset deployment
Engage with partner organizations and other stakeholders to identify business value, drive consensus around project scope, value, delivery timelines, and follow-on work, if any
Responsible for managing the work of a team of a few individuals who design and/or implement mathematical models with an orientation to locating opportunity and delivering value. Train, develop, and mentor analysts across the analytics team
Responsible for assuring a high level of technical skills and knowledge within the team for one or more of: optimization modeling tools (such as CPLEX, OPL etc.), or statistical modeling tools (such as SAS, R, etc.), or knowledge of ML/AI toolkits and associated programming (such as Python etc.), or BI tools (such as Spotfire, Tableau, etc.)
Liaise with Digital Technology to partner on technology solutions as applicable
Partner with partner teams to identify initiatives and develop advanced analytic solutions
Be a thought partner to partner teams creating a competitive advantage through analytics
Be accountable for deliverables by understanding and balancing the competing demands for project scope, time and quality
Lead status meetings and manage frequent communication to key stakeholders including communication and presentations with emphasis on visualization skills, quality and timeliness
Perform ad-hoc analyses as needed