Senior Manager - Strategic Projects

American Express•New York, NY

36d•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing and Transformation (SPT) team within the Commercial Business Enablement organization is instrumental in ensuring achievement of these objectives. Our team's vision is focused on being essential architects of growth, profitability, and operating efficiency for GCS. SPT's mission is to power GCS growth through the provision of informed pricing, sales enablement support and process transformation. How will you make an impact in this role? The Senior Manager, Strategic Projects is an integral part Commercial Strategic Delivery PMO within SPT, that will drive GCS business-critical projects with a transformation agenda. The role is highly visible with great exposure to cross-functional business teams and success is based on driving delivery of expected outcomes. The role will report to the Director-Strategic Planning, Commercial Strategic Delivery PMO based in New York and will lead highly impactful business critical initiatives.

Requirements

Proven leadership and relationship skills, including the ability to influence positive outcomes and develop strong partnership/relationship with key business units across all levels of the organization
5-7 years of combined experience in Consulting, and/ or Program Management/ Strategy
Comfortable operating in a fast-paced, highly complex environment and navigating between competing priorities
Excellent written, oral and presentation skills, with ability to interact with partners across all management levels
Strong project/process management and prioritization skills
Excellent problem-solving skills
Consistent track record in analyzing data and information to proficiently produce relevant conclusions and recommendations
Proficient knowledge of MS Office; understanding of program/project management software (MS Project etc.) is a strong advantage
Bachelor's Degree required

Nice To Haves

Program Management, Six Sigma and/or other related certifications to demonstrate control approach is a plus

Responsibilities

Lead Strategic Projects for the Global Commercial Services organization; serve as the primary point of contact for the customer for the duration of the project
Leverage end-to-end business knowledge to develop detailed problem statement and conduct Root Cause Analysis for Strategic work
Collaborate with Service Delivery team and business partners to develop a Project Charter/Scope and gain sign-off from all partners & senior sponsors on project parameters, timing & benefits
Manage program governance and delivery, partnering with key stakeholders to drive delivery against key workstreams, multiple projects effectively, efficiently, influencing and escalating to drive results as needed
Partner with multiple Business Units and teams across the American Express including, Product, Sales & AD, Marketing, Technologies, Operations Excellence, Finance, Operations to drive the execution of the strategic projects
Develop project plan, manage deadlines and budgets, while identifying project risks, issues, and dependencies
Project manage the design, development, and delivery of Strategic solutions
Deliver updates and recommendations to Steering Committee/ Senior Leadership

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities