Senior Manager, Strategic Program Enablement

Fidelity Investments • Smithfield, RI

121d • Hybrid

About The Position

The Senior Manager of Strategic Program Enablement will play a key role in advancing the maturity, scalability, and impact of our loyalty strategy. This role ensures teams across the enterprise are ready to activate the loyalty strategy through cross-functional coordination, establishment of recurring routines that will help work flow more efficiently, and designing the structures needed to support adoption. Blending deep expertise in loyalty programs with strategic enablement and delivery skills, you will act as a connector across marketing, product, technology, operations, and compliance teams. Your focus will be on clearing blockers, aligning partners, enabling business readiness, and establishing repeatable models and frameworks that help teams move faster and more effectively. You bring an understanding of loyalty mechanics and customer engagement, with strong organizational, change management and communication skills. You will manage end-to-end program oversight, enable transparency across teams, and lead readiness and adoption for loyalty capabilities and benefits. Success means increased clarity, momentum, and adoption of our loyalty vision, delivered through structured routines and collaborative execution.

Requirements

• Bachelor's Degree in business, marketing, or program management.
• 5+ years of experience leading large-scale marketing or loyalty programs, preferably in financial services or credit card/rewards-based industries.
• Consistent track record delivering cross-functional loyalty initiatives tied to measurable outcomes.
• Ability to craft strategic loyalty roadmaps and translate business objectives into executable plans.
• Effective facilitator with outstanding organizational skills.
• Experience working with senior level partners to synthesize and deliver strategies.
• Ability to develop relationships across all management levels.
• Proven change agent capable of mentoring agile practices.
• Solutions driven approach, proactively seeking opportunities to optimize team performance.

Nice To Haves

• Program Management Certification.
• System/Design Thinking experience.

Responsibilities

• Advance the maturity, scalability, and impact of the loyalty strategy.
• Ensure teams are ready to activate the loyalty strategy through cross-functional coordination.
• Establish recurring routines to improve workflow efficiency.
• Design structures to support adoption of loyalty programs.
• Act as a connector across marketing, product, technology, operations, and compliance teams.
• Clear blockers and align partners to enable business readiness.
• Establish repeatable models and frameworks for effective team collaboration.
• Manage end-to-end program oversight and enable transparency across teams.
• Lead readiness and adoption for loyalty capabilities and benefits.
• Maintain and update team performance metrics and artifacts.

Benefits

• Hybrid working model blending onsite and offsite work experiences.
• Opportunity to work in a fast-paced and highly visible environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree