Senior Manager, Strategic Operations & Governance

BLDG SVC 32 B-J • New York, NY

80d

About The Position

Under the supervision of the Director, Chief of Staff at the 32BJ Health Fund, we are seeking a collaborative, strategic, and pragmatic Senior Manager, Strategic Operations & Governance to help build and optimize governance processes that guide how work is prioritized, resourced, and managed across the Health Fund. This individual will play a pivotal role in advancing operational excellence, aligning strategic priorities, and strengthening governance across enterprise-wide initiatives. This role will drive accountability across leadership and departments, enhance transparency, and reinforce our commitment to efficient, high-impact project execution. This is a unique opportunity for a flexible and experienced professional—ideally with a consulting background—who excels at bringing structure to complexity without adding unnecessary administrative burden. The ideal candidate thrives in cross-functional environments, and is energized by our mission to improve health outcomes for union members and their families.

Requirements

• Minimum 7+ years of relevant experience, ideally strategic operations, governance, organizational effectiveness roles, or program management, preferably in a healthcare or health benefits environment.
• Prior knowledge of healthcare regulations, payer/provider dynamics, and valued-based care models preferred.
• Internal or external consulting background (preferred) with demonstrated experience creating structure and process in complex environments.
• Strong understanding of portfolio management, stakeholder alignment, and governance best practices.
• Excellent facilitation and communication skills, with the ability to influence at the most senior levels of an organization.
• High emotional intelligence (EQ) and collaborative mindset; able to work effectively with both strategic and operational teams.
• Passion for delivering high-quality health benefits and services to underserved communities.
• Ability to thrive in a mission-driven environment with evolving priorities.
• Experience working with or serving union populations or within public sector/benefits environments is a plus.
• Exceptional verbal and written communication skills to engage, inform, and align stakeholders.
• Demonstrated problem-solving skills with a proactive, solution-oriented mindset.

Nice To Haves

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred.
• Preferred: Project Management Professional (PMP), Certified Scrum Master (CSM), or other relevant certifications.

Responsibilities

• Partner with the Chief of Staff and internal and external resources to design, finalize, and implement governance frameworks that support strategic decision-making, clear accountability, and prioritization of projects across the Health Fund.
• Establish and document governance bodies (e.g., steering committees, working groups), including defining roles, responsibilities, and decision-making authority and escalation pathways where appropriate.
• Partner with Operations, Strategy, Policy, Data and Analytics teams to ensure projects are strategically identified, aligned, properly scoped, have clearly defined outcomes that are aligned with organizational goals, and resourced, with clearly defined outcomes and success metrics.
• Lead and facilitate prioritization processes, including criteria development, intake processes, and status reporting mechanisms.
• Collaborate to design and build lightweight tools, templates, and processes to enable consistent governance practices without overburdening staff or duplicating efforts.
• Manage and support regular governance meetings, including agenda development, materials preparation, and follow-up on decisions and action items.
• Collaborate across departments to identify areas of improvement in current processes and drive solutions that increase clarity and execution.
• Serve as a trusted advisor and change agent in embedding governance discipline into the organizational culture.
• Oversee project management activities for key projects to ensure adherence to quality standards, timelines, budgets, and stakeholder expectations.
• Establish and maintain a centralized project management site or platform to support PMO functions and project documentation.
• Regularly document and report key project progress to stakeholders to ensure transparency and alignment.
• Develop KPIs and dashboards to track performance against strategic goals.
• Provide mentorship, leadership, and supervision to junior project management staff.
• Perform other relevant functions as necessary or as assigned by management.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree