Senior Manager, Store Initiatives and Continuous Improvement

Ross Stores•Dublin, CA

17d•$121,000 - $198,700•Hybrid

About The Position

The Senior Manager will test, analyze, and implement efficiency (ROI) and other store technology initiatives. This will include working cross functionally with Ross teams and 3rd party consultants to optimize store processes and technology to reduce payroll spend and improve customer service. The Senior Manager will utilize retail industry knowledge, engineered labor standards, corporate input, and field input to identify productivity and cost saving opportunities and understand how process changes would impact other areas of the store. The Senior Manager will be required to become knowledgeable on existing store technology, processes, and the business model in order to identify gaps and areas of opportunity. The Senior Manager will also be responsible for project management, ROI calculations and significant amounts of data analysis, as well as the implementation of the identified opportunities and strategies. The Senior Manager will be expected to keep a pulse on retail industry trends regarding process efficiencies and technologies, and leverage these where it makes sense in the Ross business model. In addition, the Senior Manager will partner with IT to design end-user interfaces and any ongoing reporting tools (for field or corporate) needed to support the execution and management of initiatives. This position will require the Senior Manager to establish successful partnerships across all facets and levels of the organization and will have significant visibility to Executive level audiences. The base salary range for this role is $121,000 - $198,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Requirements

Bachelor's Degree required; MBA preferred
8+ years of retail management experience that includes project management and business process ownership in Store Operations (preferred)
Prior consulting experience or productivity management consulting (preferred)
Strong leadership and project management skills and ability to manage both corporate and field resources
Proven ability to think strategically and determine the impact of decisions on the business
Advanced computer skills including Microsoft Access, Word, Excel, and PowerPoint - mastery of Excel and PowerPoint required
Ability to communicate complex findings clearly and succinctly, both verbally and written, and lead presentations to senior-level Executives
High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple projects simultaneously
Ability to successfully influence and drive results through cross-functional partnerships
Demonstrated ability to manage projects from creation to implementation to maintenance
Superior analytical skills, both mathematical and problem solving
Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

Responsibilities

Research industry best practices, competitor practices, and technology opportunities to improve efficiency, reduce labor spend, and improve customer wait times
Partner with cross-functional teams comprised of Analysts, Managers and Directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, IT and the Field to implement and test various enhancements and assess impact to payroll, shrink and sales
Develop Key Performance Indicators, qualitative feedback questions, and cost/benefit analysis and lead cross-functional teams to deliver required results in accordance with corporate expectations and timelines
Manage analyst(s) supporting projects, responsible for assuring quality of analysis, including assessing analyst's competency level and confidence for requested tasks to determine the level of direction required to successfully complete tasks on-time
Prepare and present clear, fact-based presentations to illustrate findings to Executive-level audiences and gain credibility based upon recommendations
Ensure accurate timelines, deliverables and business updates are incorporated into project plans
Understand how engineered labor standards work and can calculate throughput of a checkout system based on labor standards and transaction times
Possess working knowledge of how to model store processes using real world data to assess the potential impact (e.g., transaction times, wait times, queue length, etc.) of enhancements or changes
Serve as subject matter expert (SME) in Store Operations and a key point of contact for the organization to understand impact of their changes to store processes or technology
Coordinate and oversee the development of capital expenditure requests (CERs) and benefits to support requests. Partner with Finance to track/project cash flows for monthly/annual budgeting