Senior Manager - Station Operations Center

United Airlines•Denver, CO

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The Senior Manager – Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for overseeing the day-to-day performance of the SOC/Move Team. They also are responsible for strategic planning involving stakeholders across multiple organizations and entities.

Requirements

Bachelor’s degree in Business, Project Management or Airline Operations or 4 years of relevant work experience
5+ years of experience in a strategic operational role required (Airline/Airport related Preferred)
3+ years of leadership experience with projects and influencing senior level management and key stakeholders
Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
Ability to work in a time constrained, very high-pressure environment
Excellent communication, analytical and IRROPs management skills
Excellent command of software systems that interface with System operations, gating, and ramp/customer service
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree

Responsibilities

Act as the lead duty manager overseeing the daily SOC operation and managers, including station performance, planning, and communication and execution.
Own and manage a portfolio of cross-departmental operational improvement projects for the hub operation
Represent the Hub with the airport, TSA, CBP, and FAA in order to collaboratively solve operational challenges
Coordinate with operational support teams at CSC, including network planning and CIEO, to execute operational planning and improvement initiatives
Interface with Network Ops Center (NOC) on all strategic/operational/tactical issues that affect the operation
Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations
This includes close coordination on Network schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules
Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise success
This includes future growth and expansion planning
Maintain, analyze, and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and strategic initiatives Manage station analyst (L5) and products
Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility, and field conditions
Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; escalate operational critical issues to senior leadership
Manage IRROPs strategic planning and funnel ops critical communication to station senior leadership across all divisions
Manage staffing for Operations Managers (L4) and Assistant Managers (L5) and provide performance leadership and guidance to the SOC team and Hub organization