Senior Manager Staffing Optimization

HCA Healthcare•Saint Petersburg, FL

About The Position

Introduction Do you want to join an organization that invests in you as a Senior Manager Staffing Optimization? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Manager Staffing Optimization like you to be a part of our team. Job Summary: The Senior Manager of Workforce Planning is responsible for managing and directing the staff and activities of the Staffing Optimization (SO). The Senior Manager is responsible for the operations of the SO, develops essential policies and procedures, and implements routine processes, functions, reports, and practices. This position partners with PI,CSG, CT&I, division and hospital leadership and finance to achieve best practices in maintaining standardization and adherence to company guidance for the maintenance and configuration and best practice application of Scheduling & Staffing applications and scheduling/staffing best practices across all hospital operations including implementation of new technologies. The Senior Manager establishes a culture of service excellence and partnership with internal and external customers. This position is responsible for the successful transition of new facilities into SO operations.

Requirements

5+ years of relevant work experience
3+ years of management experience
Bachelor's Degree Required
Leadership experience in the health care industry with emphasis on workforce management
Experience with hospital staffing and scheduling preferred and associated applications
Previous experience must be applicable to applying organizational methodology in order to develop and deliver forecasts that support productivity and financial efficiency
Strong skills in Microsoft Word, Excel and Power BI applications.
Ability to readily master new software and related enhancements

Nice To Haves

Experience in Collective Bargaining environments a plus.

Responsibilities

Performs the hiring, developing and managing of the SO staff.
Ensures role clarity among and between all roles in the SO organization.
Establishes relationships and is viewed as an advisor to hospital leadership and Division Performance Improvement resources regarding workforce management.
Collaborates with hospital leadership and division Performance Improvement resources in the establishment of standard configurations and process efficiencies to ensure Staffing & Scheduling Applications are maintained in accordance with division and company guidelines, and assists these resources in the monitoring of key indicators associated with staffing and scheduling.
Responsible for developing quality measurements and reports for internal and external customers.
Provides oversight in the research of issues and responses back to the facilities on the resolution of issues, under the direction of the AVP. Provides oversight and assists in the research and responses on Incident Reports.
Is the knowledge source for systems used in the organization such as Staffing & Scheduling, Timpani, Kronos Alerts, ISAS and any new staffing and scheduling software or applications
Assists the AVP to develop strategies for facility configuration needs associated with enhancements related to labor management and staffing/scheduling technologies.
Provides oversight on all orientation, education, staffing schedules and training of staff.
Coordinates with the hospitals and divisions on the systems and operations of new departments in the hospital and facilities to the enterprise.
Serves as an advisor to hospital and division management teams on the use of process improvement tools and techniques for workforce management.
Conducts routine meetings with division and group leadership to review the performance of the staffing and scheduling technology in meeting the organization's expectations.
Monitors and communicates staffing and scheduling related issues to the appropriate administrator for corrective action.
Provides education and training to the SO staff based on identified needs specific to performance improvement and the identified responsibilities of the SSA organization.
Knowledge of and ability to interpret and apply Collective Bargaining Agreement (CBA) and hospital policy to decisions that may impact configuration requirements in the Staffing & Scheduling application.
Responsible for the execution of the organizational methodology for consistent configuration and maintenance related to SO responsibilities within the Staffing & Scheduling applications
Independent decision maker regarding the development of daily plans and actions to apply the organization's policies within CBA and company policy constraints.
Is the knowledge source for systems used in the organization such as Staffing & Scheduling, including Timpani, ISAS, WF 2.0, Inspire and new applications as developed.
Establishes goals and provides reviews of all SO staff, completion of reviews for SO team. Provides Performance Improvement Plans and disciplinary action as necessary.
Strong Communication skills as demonstrated by proactive communications with key customers and the ability to establish realistic expectations and communicate difficult decisions/information
Develops expertise, credibility and trust among internal customers
Responsible for completing tasks in a fast paced environment
Escalates issues to the AVP as necessary
Builds and maintains strong, effective working relationships with a variety of stakeholders

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.