Senior Manager, Specialty Claims - Employment

Marriott International • Bethesda, MD

137d • $108,300 - $168,200

About The Position

The Senior Manager, Specialty Claims is primarily responsible for overseeing and managing claims covered under Marriott International's global Employment Practices Liability (EPL) and Fidelity insurance lines. The Senior Manager, Specialty Claims provides assistance to the Director of Specialty Claims and the Senior Director, Global Claims, while using his/her judgment and technical expertise in the handling, investigation and resolution of claims.

Requirements

• Minimum of at least 5 years EPL claims handling experience or related work experience.
• Bachelor's Degree from an accredited college or university.
• Demonstrated effective problem-solving and mediation skills, including the ability to recognize, research, and address underlying causes of problems, recommend and implement solutions, and facilitate constructive conflict resolution to guide others toward achieving identified objectives.
• Extensive experience in negotiation and claims resolution, utilizing strong mediation and problem-solving skills to resolve conflict, address issues, identify root causes, and implement solutions.

Nice To Haves

• Juris Doctorate degree from an accredited university.
• Knowledge of California employment law.
• Hands-on experience handling depositions, mediations, arbitrations and trials.

Responsibilities

• Manage EPL claims brought against Marriott, including attorney letters, administrative agency charges, arbitrations, mediations and judicial actions.
• Administer Marriott's global Fidelity insurance policy and manage claims brought under this policy.
• Receive, review and make insurance coverage decisions for EPL and Fidelity claims.
• Conduct initial and follow-up investigations on EPL claims, including attorney demand letters, arbitrations and third-party guest claims.
• Assign EPL claims to outside counsel and negotiate staffing and bill rates.
• Oversee outside counsel through every stage of the litigation process to ensure compliance with Marriott policy, appropriate defense tactics and cost containment.
• Monitor, review and pay invoices and expenses submitted by defense counsel.
• Collaborate with Marriott associates in other departments, including Human Resources, Employee and Labor Relations, Loss Prevention, Internal Investigations, Legal and Internal Audit, in the resolution of EPLI and Fidelity claims.
• Advise the Director of Specialty Claims of any high exposure claims and trends and collaborate on resolution strategy.
• Attend deposition preparation sessions, depositions, arbitrations, mediations and trials.
• Provide knowledge and insight to Human Resource representatives, General Managers and Directors of Finance about Marriott's EPLI and Fidelity insurance policies.
• Act as a liaison between the field, Corporate and outside counsel to ensure that all of Marriott's policies and practices are applied uniformly and consistently.
• Draft and assist with the review of internal EPL team practices and procedures.
• Attend meetings, conferences and training sessions on topics pertinent to EPL/Fidelity claims handling and resolution.

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• May include other incentives such as stock awards and deferred compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree