Senior Manager, Speaker Bureau Operations
About The Position
How will your role help us transform hope into reality? The Senior Manager, Speaker Bureau Operations is responsible for the end-to-end coordination, execution, and continuous improvement of speaker bureau programs. You will serve as a critical liaison between internal teams, external partners, and field stakeholders, ensuring operational excellence, compliance, and seamless program delivery. What will you do? Strategic Cross-Functional Leadership: Lead collaboration with agency partners and internal stakeholders to drive the successful execution and continuous optimization of Speaker Bureau programs. Ensure alignment with organizational objectives, operational excellence standards, and compliance requirements. Field Engagement & Operational Leadership: Serve as a resource and escalation point for field teams, providing strategic guidance, overseeing program logistics, and ensuring seamless execution across all speaker-related activities. Issue Resolution & Governance: Establish and manage a structured triage process to assess, prioritize, and resolve inquiries from field teams and stakeholders. Partner cross-functionally with Marketing, Compliance, Medical, and Operations to ensure timely, accurate, and compliant outcomes. External Partner & Agency Management: Collaborate with agency partners, setting expectations, monitoring performance, and driving accountability for high-quality program delivery. Proactively identify opportunities to enhance efficiency and execution. Event Technology Strategy & Oversight: Provide strategic oversight and optimization of event technology platforms (e.g., Cvent, Speaker Portal, Veeva), ensuring they effectively support scheduling, registration, reporting, and data integrity. Vendor & Systems Leadership: Partner with technology vendors and internal Information Systems teams to prioritize, implement, and scale system enhancements. Drive continuous improvement initiatives to optimize user experience and operational efficiency. Stakeholder Communication & Capability Building: Lead communication strategies related to program updates, technology enhancements, and process changes. Develop and deliver training programs and resources to enable adoption and drive consistency across stakeholders. Compliance & Risk Oversight: Ensure adherence to all regulatory and company compliance requirements, including oversight of annual debarment and exclusion checks for all speakers. Proactively identify and mitigate operational and compliance risks. Perform other responsibilities as assigned.
Requirements
- Bachelors degree with 5+ years of relevant industry event planning and execution, communications, and/or marketing operations experience.
- Ability to travel approximately 25–50% to support program execution, stakeholder engagement, and continuous improvement initiatives.
Nice To Haves
- Strong drive for results and ability to work in a self-directed manner with minimal oversight.
- Excellent cross-functional collaboration skills; can build relationships and lead teams without direct authority.
- Strong project management skills; develops and executes project plans and can lead others to do so.
- Excels in a fast-paced, results-driven, highly accountable environment where you can make a clear impact.
- Commitment to our Core Values: Patients First, Thoughtfulness, Urgency, Trust, Optimism
Responsibilities
- Lead collaboration with agency partners and internal stakeholders to drive the successful execution and continuous optimization of Speaker Bureau programs.
- Serve as a resource and escalation point for field teams, providing strategic guidance, overseeing program logistics, and ensuring seamless execution across all speaker-related activities.
- Establish and manage a structured triage process to assess, prioritize, and resolve inquiries from field teams and stakeholders.
- Partner cross-functionally with Marketing, Compliance, Medical, and Operations to ensure timely, accurate, and compliant outcomes.
- Collaborate with agency partners, setting expectations, monitoring performance, and driving accountability for high-quality program delivery.
- Provide strategic oversight and optimization of event technology platforms (e.g., Cvent, Speaker Portal, Veeva), ensuring they effectively support scheduling, registration, reporting, and data integrity.
- Partner with technology vendors and internal Information Systems teams to prioritize, implement, and scale system enhancements.
- Lead communication strategies related to program updates, technology enhancements, and process changes.
- Develop and deliver training programs and resources to enable adoption and drive consistency across stakeholders.
- Ensure adherence to all regulatory and company compliance requirements, including oversight of annual debarment and exclusion checks for all speakers.
- Proactively identify and mitigate operational and compliance risks.
- Perform other responsibilities as assigned.
Benefits
- Participation in annual bonus program based on Company and individual performance, subject to the standard terms and conditions of the program
- Inclusive total rewards offerings focused on employee choice and professional and personal well-being.
- medical, dental and vision benefits
- Modern Health mental health and coaching benefits
- medical and dependent care FSAs
- generous paid time off (typically includes one-week well-being shutdowns at mid-year and year-end)
- subsidized commuting or parking benefits
- 401(k) with match
- generous paid medical, parental and family leave programs
- disability benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
251-500 employees
