Senior Manager, Solutions Management
About The Position
The Senior Manager, Client Success position at Profit Recovery Partners is an individual with a passion for the consulting industry. You are responsible for all aspects of the work product related to the ongoing enhancement of implemented savings projects, client growth opportunities and client retention. You will be responsible for consulting directly with the clients, presenting savings results & improvements and building trusting client relationships alongside leadership. You will own the execution of savings confirmations and enhancements for all expense areas in your team’s book of business. You will assist your Director in the identification and presentation of expanding client’s scope of work to new expense areas. You enjoy interacting with clients; you own your long-term client relationships You are experienced in account management and orchestrate all aspects of client engagement from issue resolutions to leading business reviews Able to use leadership skills with confidence in customer situations and negotiations You are a skilled communicator (both verbal and written) You are a team player and can also provide leadership to others to achieve client success You get your energy from growing the depth and breadth of your book of business You are proactive and solutions-oriented with the ability to think outside the box You are curious, self-motivated, and results driven
Requirements
- Bachelor's degree required
- 7-10 years of relevant experience in consulting or client-facing related field
- Experience presenting and interacting with senior level executives
- A proven data wrangler; extensive proficiency with numbers and experience in analyzing large amounts of data, along with an ability to consolidate and translate that data into actionable insight.
- Strong communication, interpersonal skills, and the ability to create and maintain effective relationships
- Excellent skills with MS Office Suite
Responsibilities
- Lead projects and various team members to meet or exceed client objectives.
- Exceed client expectations by understanding their needs and fulfill contractual obligations.
- Advise and consult with clients to leverage PRP expertise to optimize their business and reduce G&A expenses.
- Responsible for meeting team revenue targets within projected timeframes including internal stakeholder management.
- Expert over assigned accounts; responsible for expanding scope into new expense areas.
- Present opportunities to grow and develop your book of business to assigned stakeholders, tailoring your message to speak to all levels, from mid-level management up to the C-Suite.
- Identify, analyze, and interpret trends or patterns in complex data sets, identifying patterns and relationships across multiple industries to develop meaningful recommendations for clients.
- Consistent problem solver – proactive diagnosis and resolution of issues which could affect your relationships with your clients and the success of their projects. Identify, track, manage, and resolve client issues.
- Work cross-functionally with Practice Groups to ensure ongoing savings analysis calculations amid vendor negotiations are handled.
- Provide leadership and mentor direct reports, if applicable.
Benefits
- Full medical, dental, and vision coverage
- Optional pet insurance
- Access to a gym membership discount (offered through our healthcare provider and available for select fitness centers)
- $200/month waived medical benefit for employees who opt out of our health plans
- Cell phone stipend for applicable roles
- 401(k) plan with company match
- Generous paid holidays, vacation, sick leave, bereavement, and jury duty leave
- Annual summer retreat, holiday parties, happy hours, and themed celebrations throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
