Senior Manager, Solutions Engineering, Splunk

Cisco•Chicago, IL

About The Position

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone! We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Cisco Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Your Impact We are seeking a highly motivated, results oriented individual to join our dynamic presales team. You will manage a team of Solution Engineers in support of sales to achieve revenue targets and ensure customer success. Take the lead technical role in your region supporting sales activities, actively engaged with key customers and opportunities. Ensure tight alignment between field sales and other organizations within Splunk. This is a hands-on combo mentor/player management role. Engage directly with Pre-Sales and Sales Leadership to strategize on their opportunities and engage on pre-sales activities for Splunk’s solutions. Conduct pipeline recruiting efforts to find and hire top field engineering talent within your region. Mentor/coach new hires during on-boarding and subsequent phases to ensure accurate ramping of skills and capabilities. Ensure that your team is enabled to support required Splunk products and solutions along with required sales/soft skills. Work closely with field leadership to jointly develop strategic and technical account plans; Interact with customers and prospects to understand their business challenges Develop a close working relationship with Professional Services and Education to ensure alignment between pre and post sales activities. Support Splunk Professional Services by identifying and scoping new opportunities and following major engagements to ensure customer success. Provide Sales Engineers with continual development feedback and co-developing development plans for each individual. Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent and manage performance at all levels. Deliver annual performance reviews using the skill/will methodology along with assisting SE’s with building out and delivering their individual development plans. Conduct regular 1:1’s with team members to provide constructive feedback and skills development. Work cross functionally with support, product management, engineering, and other organizations to ensure alignment with the field, provide process and product feedback, and resolve critical customer situations. Deliver presentations and technical briefings to customers on Splunk products and solutions. Assist and manage with critical Splunk evaluations and POC’s.

Requirements

7+ years’ experience in technically selling and supporting software products to IT organizations.
Excellent communication skills – written and oral. Ability to communicate complex ideas; Very articulate.
Experience with networking, server, application, virtualization, big data, and web technologies.
Ability to work with diverse groups of people; challenge and lead people toward their peak performance.
Able to travel up to 30%.
You live in Chicago, Milwaukee or Minneapolis.
BS or equivalent experience in Computer Science, Management Information Systems.
Note - Must be authorized to work in the United States; this position does not provide sponsorship.

Nice To Haves

2+ years’ related SE/SA Management experience is highly preferred.
Experience and familiarity with the Splunk portfolio is helpful.
Domain expertise with IT Operations, Application Management, and/or Security/Compliance is desirable.

Responsibilities

Engage directly with Pre-Sales and Sales Leadership to strategize on their opportunities and engage on pre-sales activities for Splunk’s solutions.
Conduct pipeline recruiting efforts to find and hire top field engineering talent within your region. Mentor/coach new hires during on-boarding and subsequent phases to ensure accurate ramping of skills and capabilities.
Ensure that your team is enabled to support required Splunk products and solutions along with required sales/soft skills.
Work closely with field leadership to jointly develop strategic and technical account plans
Interact with customers and prospects to understand their business challenges
Develop a close working relationship with Professional Services and Education to ensure alignment between pre and post sales activities.
Support Splunk Professional Services by identifying and scoping new opportunities and following major engagements to ensure customer success.
Provide Sales Engineers with continual development feedback and co-developing development plans for each individual.
Manage performance and key talent closely ensuring that we are taking the necessary actions to retain top talent and manage performance at all levels.
Deliver annual performance reviews using the skill/will methodology along with assisting SE’s with building out and delivering their individual development plans.
Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
Work cross functionally with support, product management, engineering, and other organizations to ensure alignment with the field, provide process and product feedback, and resolve critical customer situations.
Deliver presentations and technical briefings to customers on Splunk products and solutions. Assist and manage with critical Splunk evaluations and POC’s.

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Please see the Cisco careers site to discover more benefits and perks.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.