Senior Manager, Solution Engineering (SMB)

Salesforce • Chicago, IL

3d

About The Position

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Join the leadership team for SMB Agentforce Customer Engineers (ACE)—a specialized, high-performing unit operationalizing our "collective genius" to power the future of Salesforce in the world of Agentic AI. Through collaboration with Sales, Product, Solutions, and our broader ecosystem, we solve critical business problems and scale our impact to drive Salesforce’s transformation into the #1 Agentic AI Platform. Your Mission as an ACE Leader This is a frontline leadership role where you'll work alongside your team and directly with customers to deliver impactful AI outcomes. You will: Drive Customer Transformation: Guide SMB customers through agentic transformation with strategic counsel on AI adoption, leading "CIO-style" executive conversations and high-stakes Proof-of-Concept delivery Build a High-Performing Team: Foster a culture of technical excellence where the team is obsessed with quality, continuous learning, and creative problem-solving Scale Go-to-Market Impact: Partner with Sales leadership, Sales Programs, and Core Solutions to develop bespoke plays, reusable assets, and the "SMB Agentforce Hub"—codifying wins into playbooks and sizzle reels Champion Product Innovation: Serve as the "Voice of the Field" to Product and R&D, distinguishing unique edge cases from systemic needs to influence the Agentforce and Data Cloud roadmap

Requirements

• Founder Mentality You treat the business as your own, comfortable navigating shifting priorities with grace and agility You view challenges not as roadblocks, but as opportunities to be creative and innovative
• Leadership Experience 3+ years of leadership experience with a track record of building high-performing teams You lead with empathy, modeling calm and focus even during complex projects You believe in the power of "Collective Genius" and collaboration. Excel at working cross-functionally—partnering with Sales, Enablement, Product, and our broader ecosystem to achieve shared goals Hands-on leadership style with willingness to be in the trenches alongside your team on customer engagements
• Technical Authority Strong technical background with 5+ years in Solution Engineering, Forward Deployed Engineering, Consulting, or similar technical roles Deep understanding of the "build"—from LLMs and agent workflows to prompt engineering and flow templates—with ability to coach your team on technical details Proficiency in data strategy and IT architecture to support deep conversations with Heads of IT, CIOs, and Chiefs of AI
• Transformation Mindset and Operational Excellence You move beyond features to focus on business transformation, helping organizations rethink their processes with AI Experience leading collaborative customer workshops that reimagine business processes and deliver measurable ROI Data fluency with adoption metrics, consumption ACV, and ROI analysis

Responsibilities

• Grow Consumption & ACV: Lead the team in activating Agentforce and Data cloud in key accounts, overseeing POC delivery and activation programs that drive measurable business impact
• Enable the Ecosystem: Partner with SI Partners on implementation approaches while leading internal Agentforce enablement for AEs and SEs across the SMB organization
• Cultivate Technical Mastery: Maintain excellence standards where every team member continuously develops their knowledge in AI, through certifications, trainings and continuous enablements. Host monthly "agent bake-offs" to foster creativity and showcase the latest builds.
• Manage Product Feedback Loop: Partner with product teams to deliver must-have customer features and collect 'Voice of Customer' insights systematically to ensure our roadmap reflects field reality

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees