Senior Manager, Solution Engineering (RapidScale)

Cox Communications-posted 7 months ago

$158,000 - $263,300/Yr

Full-time • Senior

Remote • New York, NY

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Our Solutions Engineering positions will require 25-35% travel to conferences, partner offices, and customer sites. RapidScale is seeking a Senior Manager of Public Cloud Solutions Architecture to lead a high-performing team of Senior Solutions Architects who specialize in public cloud solutions. In this pivotal leadership role, you will coach, mentor, and develop a team of consultative technologists responsible for designing outcome-driven cloud architectures. You'll ensure your team consistently delivers exceptional results by aligning RapidScale's technology capabilities with customers' business objectives. Your leadership will span tactical deal support, strategic account engagement, and continuous improvement of team process, product knowledge, and architectural maturity. You'll also serve as an executive-level technical advocate both internally and with clients, helping refine and evolve RapidScale's cloud solutions in a way that's directly informed by client needs. Finally, you'll be called upon to represent RapidScale at trade shows, partner events, and other public speaking engagements.

Recruit, lead, and coach a team of Solutions Architect specialists focused on public cloud architectures.
Ensure your team effectively collaborates cross-functionally with other generalist and specialist Solutions Engineers to provide holistic, multi- and hybrid-cloud solutions meeting clients' needs and business outcomes.
Build individual growth plans and guide the team in obtaining technical certifications and internal milestones aligned with RapidScale's go-to-market strategy.
Foster a collaborative, outcome-focused team culture where architects and engineers consistently deliver compelling, business-aligned solutions.
Act as an executive sponsor in key customer engagements, providing strategic and technical oversight during discovery, design, and presentation phases.
Guide your team in tailoring cloud architectures to client outcomes, blending hosted/private cloud, public cloud, and managed services.
Oversee and participate in complex workshops, whiteboarding sessions, and stakeholder alignment exercises.
Drive excellence in proposal and RFP responses through technical reviews and refinement of solution strategies.
Represent RapidScale as a leader with alliance and channel partners, providing a single point-of-contact with leadership and regional partner teams.
Partner with Product and Engineering teams to bring field insight into future roadmap discussions, ensuring that customer voice shapes evolution.
Ensure team solutions reflect RapidScale's standards for performance, security, compliance, and innovation.
Own the pre-sales technical review process (SOW/Design validation), approving and advising on technical solutions before customer delivery.
Develop and refine architecture documentation standards, demo environments, and onboarding workflows to improve team scalability and repeatability.
Partner with Sales leadership to align engineering engagement with territory and account strategies.
Collaborate with Product, Delivery, and Support teams to drive consistency from pre-sales through delivery and beyond.
Track and report on team KPIs such as technical win rates, certification progress, solution quality, and customer satisfaction.
Drive improvements in tools, processes, and automation to increase the effectiveness of solution development and handoff.
Manage team capacity, pipeline coverage, and engagement prioritization in alignment with revenue goals.

BS/BA in related field or equivalent industry experience.
10+ years of experience in IT/cloud infrastructure with at least 3+ years leading pre-sales or technical solution teams.
Demonstrated success leading technical pre-sales teams and complex infrastructure architecture efforts.
Experience with client engagements across mid-market to enterprise verticals (healthcare, financial, education, etc.).
Proven ability to engage with and influence both executive and technical stakeholders.
Understanding of public cloud architectures (AWS, Azure, GCP).

High-level knowledge of traditional cloud and hosted infrastructure: VMware, private cloud, backup/DR, security, and networking.
Familiarity with DevOps principles, automation, and CI/CD pipelines.
Strong grasp of security and compliance frameworks.
Collaborative and empathetic leader who builds trust and drives results through mentorship and strategic alignment.
Skilled communicator able to translate complex technical ideas into business-centric narratives.
Confident presence with C-level audiences and large client presentations.
Change agent mindset — embraces transformation and can lead teams through growth and ambiguity.

Flexibility to take as much vacation with pay as they deem consistent with their duties.
Seven paid holidays throughout the calendar year.
Up to 160 hours of paid wellness annually for their own wellness or that of family members.
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision).
Retirement planning (401(k)).
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

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