Senior Manager, Software Engineering - Remote

UnitedHealth Group•Charleston, WV

5h•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a highly skilled and dedicated Application Manager to oversee the maintenance and operations of a mission-critical Comprehensive Child Welfare Information System (CCWIS). This role demands a blend of technical expertise, functional understanding, and client relationship management to ensure the system operates efficiently, securely, and in alignment with federal CCWIS standards The ideal candidate will be responsible for managing day-to-day operations, addressing client needs, tracking priorities, and ensuring service excellence in a sensitive and high-impact environment. Software engineering is the application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method. The roles in this function will cover all primary development activity across all technology functions that ensure we deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps. These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery. With every role in the company, each position has a requirement for building quality into every output. This also includes evaluating new tools, new techniques, strategies; Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience in application management or support, preferably in public sector or child welfare systems
Proven experience in client relationship management and stakeholder engagement
Experience with incident tracking tools, ticketing systems, and performance monitoring
Solid knowledge of service management frameworks (e.g., ITIL)
In-depth knowledge of Title IV-E claiming processes and related system functionality
Working knowledge of Youth Services programs and their operational needs
Solid understanding of CCWIS functional requirements and federal guidelines
Understanding of federal reporting requirements, including AFCARS (Adoption and Foster Care Analysis and Reporting System), NCANDS (National Child Abuse and Neglect Data System), and NYTD (National Youth in Transition Database)
Understanding of Adult Protective Services (APS) and related system functionality
Proven ability to analyze functional and technical issues and drive resolution
Proven excellent communication, documentation, and organizational skills
Proven solid problem-solving and decision-making abilities

Nice To Haves

Certification in ITIL, PMP, or CCWIS-related training
Experience with case management systems or other human services applications
Experience working in Agile or hybrid project environments
Knowledge of data integration, ETL processes, and reporting tools
Familiarity with state-level child welfare programs and operations
Proven exposure to cloud platforms (e.g., Azure, AWS) and DevOps practices

Responsibilities

Lead the operational support and maintenance of the Child Welfare application
Ensure system stability, performance, and compliance with CCWIS functional requirements
Act as the primary liaison between technical teams and client stakeholders
Manage incident resolution, change requests, and enhancement planning
Track and prioritize client issues, pain points, and service requests
Conduct regular service reviews and ensure adherence to SLAs
Collaborate with cross-functional teams to implement improvements and resolve issues
Maintain documentation related to system operations, configurations, and updates
Ensure data integrity, security, and privacy in accordance with federal and state regulations
Provides leadership to and is accountable for the performance of managers and/or senior level professional staff
Impact of work is most often at the operational or local business unit or market level