Senior Manager Software Engineering, Staples Promotional Products

Staples Inc. • Framingham, MA

1d

About The Position

While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! As the Senior Manager of Software Engineering, you will play a pivotal role in leading and overseeing multiple sections or a major section of our software engineering operations. Your in-depth understanding of business practices will be vital in influencing strategic and operational decisions. This role demands a balance between people leadership and hands-on contribution to software engineering, ensuring the smooth daily operations of the assigned sections of work

Requirements

• Excellent leadership and team management abilities.
• Strong communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Ability to translate complex technical concepts into understandable terms for non-technical stakeholders.
• Resilience and adaptability in fast-paced environments.
• Experience leading AI-enabled product initiatives, including data-driven automation, intelligent recommendations, and customer-facing bots that reduce manual effort and scale across large, distributed platforms.
• Strong ability to translate ambiguous business problems into clear product requirements, leveraging data signals (e.g., incomplete inputs, customer intent, seasonal trends, vendor promotions) to inform AI-driven solutions.
• Bachelor’s degree in Computer Science, Software Engineering, or related field or equivalent work experience.
• 8+ years of experience in software engineering, with fluency in languages like .net, SQL and C#.
• 3+ years of managerial experience within software development teams.
• Comprehensive understanding of modern software development tools, practices, and methodologies.
• Demonstrated success in managing and delivering large-scale software projects.

Nice To Haves

• Master’s degree in Software Engineering or a similar domain.
• Relevant certifications such as PMP, CSM, or specific software language certifications.
• Proficiency with cloud platforms like AWS, Azure, or GCP.
• Hands-on experience in DevOps, CI/CD practices, and tools.
• Proven strategic planning skills, especially in tech-driven initiatives.
• Experience defining and launching AI-powered features such as intelligent product recommendations, automated content updates, customer service bots, or workflow automation in eCommerce or B2B platforms.
• Familiarity with modern data and AI ecosystems (e.g., data lakes, analytics platforms, ML-driven decision systems) and using insights to drive product prioritization and roadmap decisions.
• Demonstrated success scaling products globally, balancing regional considerations while maintaining a unified platform strategy.

Responsibilities

• Lead the design, development, and deployment of software products and solutions.
• Collaborate with cross-functional teams to define project scope, system goals, and requirements.
• Direct the software engineering team in producing high-quality software that meets business needs and objectives.
• Drive best practices in software development, ensuring coding standards, testing methodologies, and documentation.
• Participate in architectural decisions and foster a culture of technical excellence.
• Monitor software engineering processes for efficiency and effectiveness.
• Stay abreast of latest software development technologies and methodologies to ensure the team's competitiveness.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees