Senior Manager, Software Engineering - Risk, Fraud and Disputes
About The Position
As Marqeta's Senior Manager, Software Engineering within our Risk, Fraud and Disputes pod, you will lead the design, development, and execution of issuer-side disputes across card networks and multiple payment rails. You will be responsible for building and operating systems that manage cardholder disputes, chargeback lifecycles, network rules, evidence workflows, and regulatory timelines. This is a hands-on leadership role for someone with deep experience in disputes and chargebacks who is AI-first, takes full ownership of outcomes, and is comfortable engaging directly with enterprise customers and networks to resolve complex dispute scenarios. We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland office. We'd love for you to join us to shape the future of payments dispute resolution.
Requirements
- Experienced engineering leader (8–12+ years in engineering, 4+ years managing senior engineers or managers).
- Hands-on AI-first mindset: you embrace AI/ML to improve team velocity, drive automation, and reduce manual work.
- Strong ownership mentality — you thrive in ambiguity and take full responsibility for outcomes.
- Deep understanding of issuer-side card and money movement disputes, including network flows (Visa, Mastercard, Discover, AmEx) and timelines.
- Comfortable customer- and network-facing, translating technical details into actionable insights.
- Excellent communicator who can lead cross-functional initiatives and influence stakeholders.
Nice To Haves
- Experience integrating with network APIs e.g. ISO 8583 .
- Background in fintech issuing platforms, core banking, or payments operations.
- Prior ownership of dispute automation initiatives that materially reduced manual effort or losses.
- Familiarity with Regulatory obligations (e.g., Reg E, PSD2 chargeback rules) in card issuing.
Responsibilities
- Own the end-to-end issuer dispute lifecycle, ensuring timely, accurate, and compliant resolution of cardholder disputes.
- Drive AI-first automation, reducing manual handling and increasing efficiency across dispute classification, evidence management, and prioritization.
- Lead and mentor a high-performing team, improving engineering velocity and system reliability through intelligent workflows and automation.
- Act as the technical and business-facing leader in customer and network escalations, translating real-world issues into system improvements.
- Partner cross-functionally with Risk, Compliance, Product, Operations, and Legal to shape platform roadmap and dispute strategies.
Benefits
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
- Through Flex First, the freedom to live and work wherever you and your family thrive
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
