Senior Manager, Software Engineering

T-Mobile US • Bellevue, WA

87d • $160,000 - $288,500

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Are you ready to join the Un-carrier movement? Leads the build out, development, and management of multiple teams of developers, who will establish and help in building & maintaining systems, platforms and tools. This org is focused on enabling and optimizing T-Mobile's ServiceNow capabilities, including AIOps, HRSD, SAM, HAM, and FSM. We're working on developing strategies to increase adoption, driving process automation, and maturing these modules so they deliver measurable business value. They rapidly deliver world class ServiceNow platform solutions to T-Mobile business customers both internal and external. They build short and long term technical strategy in partnership with multiple broad organizational partners and work closely with IT partner teams working on multiple projects. We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Requirements

• Bachelor's Degree in Computer Science or related field (Required).
• 7-10 years developing large-scale business systems applications (Required).
• 2-4 years management experience with development teams and large projects (Required).
• 10+ years overall IT experience (Required).
• Experience with ServiceNow platform modules (AIOps, HRSD, SAM, HAM, FSM) preferred.

Nice To Haves

• Strong leadership and product management skills with confirmed ability to influence at all levels.
• Technical expertise in enterprise IT systems and ServiceNow platform.
• Microsoft Office (Required).
• Microsoft SharePoint (Required).
• Visual Studio development environment proficiency preferred (Required).
• Software Development Life Cycle (SDLC) knowledge (Required).
• Outstanding communication and partner leadership skills.
• Ability to align strategy, execution, and ROI reporting to business outcomes.
• Dedication to fostering career growth and enabling multi-functional collaboration.

Responsibilities

• Manage and develop a high-performing team through mentoring, career development plans, and progressive responsibility.
• Conduct performance evaluations, provide timely feedback, and invest in training to build organizational bench strength.
• Foster a collaborative, transparent, and innovative team culture.
• Define and implement enablement strategies for ServiceNow modules, ensuring adoption, return on investment, and process maturity.
• Drive continuous improvement across roles, processes, tooling, security, and compliance.
• Partner with leaders across business and technology to align roadmaps and outcomes.
• Be responsible for implementation and maturity of ServiceNow capabilities (AIOps, HRSD, SAM, HAM, FSM).
• Maintain relationships with multiple vendors, advocating for product features and future releases.
• Supervise and measure results to ensure projects are timely, within budget, and delivering measurable value.
• Collaborate with Design and Enterprise Architecture to define current and future-state technical roadmaps.
• Lead organizational change efforts to drive adoption at scale across diverse business units.
• Evaluate ROI and provide leadership with clear business outcome reporting.
• Overcome adoption challenges across contending priorities.
• Ensure consistent partner alignment and measurable value.

Benefits

• Medical, dental and vision insurance.
• Flexible spending account.
• 401(k).
• Employee stock grants.
• Employee stock purchase plan.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service & home internet discounts.
• Pet insurance.
• Access to commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree