Senior Manager, Software Engineering (Head of Developer Experience)

Ensemble Health Partners-posted about 1 year ago

Full-time • Mid Level

Remote • Cincinnati, OH

5,001-10,000 employees

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At Ensemble Health Partners, we redefine what’s possible in healthcare through technology, innovation, and a passion for excellence. As the Senior Manager, Software Engineering – Head of Developer Experience, you will lead the evolution of our engineering ecosystem—empowering developers to build, deliver, and innovate faster and smarter. This player-coach role combines strategic leadership with hands-on engineering excellence. You’ll own and optimize our core developer toolchain while driving AI adoption (Azure DevOps, GitHub, Appfire Flow), lead Site Reliability Engineering (SRE) and partner with L&D to ensure a world-class onboarding and continuous learning experience. You’ll measure and enhance developer experience and productivity using data-driven insights and best-in-class practices from engineering productivity and developer relations disciplines.

Developer Experience & Engineering Productivity: Lead strategy, governance, and continuous improvement for key developer tools (Azure DevOps, GitHub, Appfire Flow) to streamline the end-to-end software delivery lifecycle.
Define and track metrics for developer productivity, satisfaction, and flow efficiency using frameworks like DORA, SPACE, and Accelerate.
Champion automation, standardization, and simplification across engineering practices and environments.
Drive initiatives to remove friction from the developer journey—from onboarding to daily workflows.
AI & Innovation Enablement: Partner with teams to embed AI into developer workflows and software delivery, leveraging tools for code generation, documentation, and testing.
Pilot new AI capabilities and assess their impact on developer efficiency and quality.
Site Reliability Engineering (SRE) Leadership: Manage and mentor the SRE team to ensure system reliability, scalability, and performance.
Foster a blameless culture of continuous learning and proactive incident prevention.
Collaborate with engineering teams to embed reliability and observability into the development process.
Learning, Onboarding & Growth: Serve as the primary liaison with Ensemble Learning & Development (L&D) to co-design and deliver high-value onboarding and career growth programs for engineers.
Establish a culture of mentorship, continuous learning, and professional development.
Engineering Excellence & Cross-Functional Leadership: Promote best practices in code quality and delivery across all engineering teams.

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
Excellent Written Communication - Demonstrates exceptional ability to communicate complex technical topics clearly and concisely. Capable of creating top-tier technical documentation, playbooks, and developer guides that elevate knowledge sharing and operational excellence.
3-5 years of leadership experience
Minimum 7 years’ experience in software engineering or applicable technology experience

Preferred Revenue cycle or HIS experience

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

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