Senior Manager, Software Engineering Global Services Technology

American Express•Phoenix, AZ

3h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. How will you make an impact in this role? American Express @ Work helps large and global companies manage their Corporate Card and Corporate Purchasing Card programs more efficiently online. From performing everyday administrative tasks and account maintenance, to accessing reports and utilizing reconciliation solutions, @ Work enables fast, efficient, and effective corporate card program management resulting in time and cost savings for our customers. We’re looking for a Senior Engineering Manager to join American Express @ Work engineering team. This next generation digital platform is designed to give global client’s best in class digital experience for more control over their corporate program. The core capability Management team will design, build next generation cloud native capabilities to support digital and data experience. This team will work across other @ Work capability teams on integration and common component builds. We want someone with: Strong commercial card and non-card system acumen to drive technical vision and drives project execution for large-scale digital data systems. Has exceptional experience leading industry differentiable digital and data domains at scale Various technical domains and systems skills to design and develop fault tolerant systems Experience with design and architect cloud native solutions for global entities Hands-on experience in building complex digital and data platforms across large organization. Ability to review and debug code is essential. Critical thinking to solve complex business and technical problems Lead, contribute and collaborate with enterprise shared service teams with creativity and outside-in perspective. Able to lead with automation, engineering excellence and efficiency mindset and guide teams to adopt those in their delivery pipeline Able to hold the technical quality bar high and for the team as well Enjoy solving complex problems and innovate efficiently by working with future technologies. Manage stakeholders and senior leaders with conviction and clarity Able to drive solutions, delivery and architecture for the future Lead and work with innovative, external perspective Proven ability to coach, manage, and grow individuals and teams effectively. If you have the talent and desire to develop innovative products and services at a rapid pace, work as part of a customer centric organization, serving our customers seamlessly across the globe through various channels, join our team!

Requirements

10 + years of software development experience in a professional environment and/or comparable experience
Extensive hands-on experience with the design and development of complex, large scale distributed applications and products that require a deep understanding of architectural patterns, software development best practices, relational and non-relational databases, and automated testing.
Bachelor’s degree in computer science, computer science engineering, or related experience required; advanced degree preferred
Hands-on coding experience in the following technology environment - React, Java Script, Redux, NodeJS, GraphQL, REST based APIs, Java, PostgreSQL, Akamai, AWS, Google Cloud Platform, Microsoft Azure, GoLang, Kotlin, DB2, Spring framework.
Experience with CI/CD tools such as GitHub, GitHub Actions, Jenkins, Sonar
Experience with testing tools such as Selenium, Cucumber, WebDriver IO, Karate, Junit, JMeter, LoadRunner, PostMan, WireMock, and others

Nice To Haves

Experience with logging and observability tools such as DynaTrace, Prometheus, Splunk, and others
Experience with GitHub CoPilot Experience with Cloud providers such as AWS, GCP, and Azure
Experience with Scrum, Kanban, or another Agile application development methodology
Demonstrated experience coaching, mentoring, and developing technical professionals.
Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to upper management and architects

Responsibilities

Software Development
Perform technical aspects of software development
Function as a leader on a software engineering team by contributing to software builds through consistent development practices (tools, common components, and documentation)
Lead code reviews and ensure higher standard of code quality
Debug software components and identify code defects for remediation
Lead engineering team with higher integrity and guidance
Mentor and guide direct engineering reports
Lead stakeholder management, product integration discussion
Leads the deployment, support, and monitoring of software across test, integration, and production environments.
Empower teams to automate deployments in test or production environments
Empower teams to automatically scale applications based on demand projections
Ensure team adheres to security and regulatory best practices
Leadership
Takes accountability for the success of the team achieving their goals
Lead engineering team with higher integrity and guidance
Mentor and guide direct engineering reports (up to 8 engineers)
Drives the team’s strategy and prioritizes initiatives
Influence team members by challenging status quo, demonstrating risk taking, and implementing creative ideas
Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities