Senior Manager Software Development Engineer

CVS Health • Scottsdale, AZ

3d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Primary Job Duties CVS Health is hiring for a Senior Manager Software Development Engineer to join the team. The right candidate will direct activities for a team of software development and senior operations engineers providing guidance and mentorship, and setting performance goals to contribute to the company's business objectives. The Senior Manager Software Development Engineer will execute upon operational strategy for software support or automation projects, defining operational requirements, delivery timelines, and develops metrics to drive effective execution. The Senior Manager Software Development Engineer will facilitates risk assessments by troubleshooting production issues, assessing available resources, leading critical incident bridges, and providing timely resolutions to minimize downtime. The Senior Manager Software Development Engineer will direct operational department throughout the transition of software development to operations production runtime, including access management, support requirements gathering, escalation matrix, knowledge base development, team training, and operational readiness. The right candidate will ensure the operations department adheres to documented ITIL and team best practices, quality standards, and industry trends. In this role you will collaborate with multiple cross-functional teams, including product managers and business stakeholders, aligning priorities, resolving conflicts, handling escalations, and maintaining productive relationships. The Senior Manager Software Development Engineer will research and evaluate the latest operational trends, methodologies, and industry trends, capitalizing on innovative technology solutions and integrating best options to create simpler operations. The right candidate will deliver expert technical guidance, make informed decisions, and support the team when faced with complex challenges, while providing feedback loops to raise the technical capabilities of the team. You will also hire software developers and operational engineers, while conducting performance reviews, and fostering a positive and collaborative work environment that promotes continuous learning opportunities.

Requirements

• 7+ years experience leading projects or managing directs
• 4+ years experience managing enterprise level major incident management events
• 2+ years experience with supporting applications or services within data center or Azure cloud environments
• Prior Healthcare/Insurance industry experience

Nice To Haves

• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at defining operational metrics
• Mastery of problem solving and decision making skills
• Mastery of growth mindset (agility and developing yourself and others) skills
• Cloud Certification (Azure Fundamentals) preferred
• IT Operational certification (A+, Network+, ITIL4, etc.) preferred

Responsibilities

• Direct activities for a team of software development and senior operations engineers providing guidance and mentorship, and setting performance goals to contribute to the company's business objectives.
• Execute upon operational strategy for software support or automation projects, defining operational requirements, delivery timelines, and develops metrics to drive effective execution.
• Facilitates risk assessments by troubleshooting production issues, assessing available resources, leading critical incident bridges, and providing timely resolutions to minimize downtime.
• Direct operational department throughout the transition of software development to operations production runtime, including access management, support requirements gathering, escalation matrix, knowledge base development, team training, and operational readiness.
• Ensure the operations department adheres to documented ITIL and team best practices, quality standards, and industry trends.
• Collaborate with multiple cross-functional teams, including product managers and business stakeholders, aligning priorities, resolving conflicts, handling escalations, and maintaining productive relationships.
• Research and evaluate the latest operational trends, methodologies, and industry trends, capitalizing on innovative technology solutions and integrating best options to create simpler operations.
• Deliver expert technical guidance, make informed decisions, and support the team when faced with complex challenges, while providing feedback loops to raise the technical capabilities of the team.
• Hire software developers and operational engineers, while conducting performance reviews, and fostering a positive and collaborative work environment that promotes continuous learning opportunities.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees