Senior Manager, Servicing Operations

Northmarq•Minneapolis, MN

4h•$115,000 - $140,000•Onsite

About The Position

At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you’re just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate! This position provides strategic and operational leadership for one or more teams within the Servicing Operations department. The Senior Manager is responsible for hiring, developing, and leading leaders and teams across multiple functional areas within Operations. This position plays a key role in shaping and delivering operational strategies, driving performance and development, and aligning team goals with company objectives. A strong industry presence and active participation in external events and networks are expected. As Northmarq evolves, additional responsibilities may be added to support company growth and scalability. This position offers a flexible work environment and is available for an immediate start.

Responsibilities

Develop and execute long-term strategic initiatives aligned with company and servicing
Represent Servicing Operations in cross-functional projects, industry events, and client onboarding
Monitor key metrics and operational benchmarks to ensure effective execution and continuous
Identify opportunities to improve processes, systems, and outcomes to strengthen the client and employee
Support the Director of Operations with departmental planning, communications, and strategic
Oversee multiple managers, each leading their own functional area, providing strategic guidance and day-to-day
Coach and mentor leadership staff to build competencies in strategic thinking, collaboration, change leadership, and operational effectiveness.
Promote a culture of accountability, empowerment, and continuous
Lead succession planning efforts and ensure teams are positioned to support scale and
Participate in and lead performance reviews, development planning, and team-wide communication
Support the team with day-to-day operations and approvals as
Actively engage with industry groups, peers, and clients to stay informed on trends and represent Northmarq’s
Maintain deep knowledge of commercial loan servicing operations, industry best practices, and client
Serve as an internal advisor on operational risk mitigation, client service standards, and systems
Collaborate with internal partners and external stakeholders to enhance the overall servicing
Contribute to procedural development and strategic planning initiatives to increase efficiency and