Senior Manager, ServiceNow

Okta • Chicago, IL

409d • $174,000 - $174,000

About The Position

The Senior Manager, ServiceNow at Okta plays a pivotal role in enhancing employee experience through the ServiceNow platform. This position involves technical leadership, strategic planning, and collaboration across various teams to drive innovation and continuous improvement in service management. The role is responsible for managing a team of ServiceNow developers and ensuring the successful delivery of projects aligned with business objectives.

Requirements

• 8+ years of proven experience as an IT manager leading a development team with a track record of continued growth and responsibilities.
• ServiceNow (or equivalent ITSM tool) platform experience - including good working understanding of the ITSM, HR, and Security modules.
• Vendor management and SaaS software experience.

Nice To Haves

• Experience with Agile methodologies.
• Strong communication and interpersonal skills.

Responsibilities

• Develop and implement a ServiceNow roadmap that aligns with IT and business strategies, driving innovation and continuous improvement.
• Recruit, develop, mentor and manage a high performing team of ServiceNow developers.
• Manage demand intake for the team: planning, forecasting and managing team tasks and projects using Agile methodologies.
• Lead project planning, resource allocation, and timelines to ensure successful on-time delivery of projects.
• Stay up to date with ServiceNow platform upgrades, new features, and best practices to continually evolve the platform's capabilities.
• Build and maintain strong relationships with business partners across Okta who depend on the ServiceNow platform for current and future capabilities.
• Regularly communicate progress, challenges, and opportunities to key stakeholders, ensuring transparency and alignment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave including PTO and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: No Education Listed