Senior Manager, Service Logistics Repair

Palo Alto Networks • Santa Clara, CA

101d • $205,000 - $307,000

About The Position

We are seeking a highly skilled and experienced Sr. Repair Manager with a background in manufacturing or test engineering to lead our hardware device repair program. This role is a critical link between engineering and service operations, responsible for developing and managing the technical processes that ensure the efficient, high-quality, and cost-effective repair of our cybersecurity devices. The ideal candidate is a hands-on engineer who excels at process optimization, root cause analysis, and leading a technical team in a fast-paced environment.

Requirements

• Bachelor's degree in Electrical, Mechanical, Industrial, or a related Engineering discipline.
• A minimum of 5 years of experience in a manufacturing or test engineering role.
• Prefer 2 years of experience in a leadership or program management capacity, with a proven ability to manage technical projects and personnel.
• Demonstrated experience in designing test processes and fixtures for electronic hardware.
• Proven expertise in troubleshooting and root cause analysis of complex electronic and mechanical systems.
• Strong understanding of Engineering Change Order (ECO) processes and product lifecycle management.
• Excellent communication, interpersonal, and leadership skills.
• Experience with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle).

Nice To Haves

• Experience with repair or refurbishment operations for networking or data storage devices.
• Familiarity with the hardware and software components of cybersecurity devices.
• Experience working with third-party service providers or contract manufacturers.

Responsibilities

• Design, develop, and document standardized test processes and procedures specifically for the repair and refurbishment of cybersecurity devices.
• Lead the troubleshooting and resolution of complex technical issues found during the repair process.
• Collaborate with the R&D and manufacturing teams to implement Engineering Change Orders (ECOs) in the repair flow, ensuring clear instructions and successful execution.
• Select, qualify, and manage the technical readiness of test equipment and tools used by the repair team.
• Oversee the day-to-day operations of the repair program, ensuring all Service Level Agreements (SLAs) and quality metrics are met.
• Provide technical guidance and mentorship to a team of repair technicians and junior engineers.
• Partner with supply chain and logistics teams to manage the flow of defective units and the inventory of repair parts.
• Lead cross-functional meetings with engineering, quality, and customer service to review repair data and drive improvements.
• Utilize data from repair yields, cycle times, and failure analysis to identify process bottlenecks and drive continuous improvement.
• Conduct in-depth root cause analysis on field failures to provide actionable feedback to the design and manufacturing teams.
• Develop and monitor key performance indicators (KPIs) to measure program effectiveness and report on progress to leadership.
• Implement lean manufacturing or Six Sigma principles to streamline repair operations and reduce costs.

Benefits

• Compensation range of $205,000 - $307,000/YR depending on qualifications, experience, and work location.
• Potential for restricted stock units and a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree