Senior Manager, Service Delivery (Remote in USA)
About The Position
As Senior Manager – Service Delivery, you will own the end-to-end delivery of mission-critical technology initiatives, including Design, Development, and Implementation (DDI) projects. This role demands a unique blend of strategic leadership and hands-on project management expertise; someone who can roll up their sleeves and drive results across the full SDLC. You will lead cross-functional teams, manage client relationships, and ensure high-quality delivery of IT solutions that improve public health and government services. If you have a proven track record of implementing products, enterprise systems, managing scope and risk, and delivering outcomes that matter, this is your opportunity to make a lasting impact.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, or related field.
- 10+ years of experience in IT project or program management, with 3+ years in senior leadership roles required. Advanced knowledge of project management tools and methodologies, Agile or Waterfall hybrid experience preferred.
- 8+ years of IT Consulting experience in State & Local Government, with experience working with cross-functional teams and offshore or onsite delivery models required. Familiarity with Medicaid and other public sector frameworks preferred.
- Proven success delivering enterprise IT solutions and managing end-to-end SDLC in complex environments, with strong technical understanding of system architecture, integration, and data flows required.
- PMP certification required.
Responsibilities
- Lead End-to-End Delivery: Own full SDLC for IT product implementations from requirements validations through development, testing, data migration, deployment, and post-go-live support.
- Drive Program Success: Manage DDI projects, ensuring alignment with client objectives, timelines, and compliance standards.
- Hands-On Leadership: Actively engage in technical discussions, and issue resolution, not just oversight.
- Client Partnership: Build strong relationships with public sector clients, serving as a trusted advisor and escalation point.
- Project Governance: Apply PMP best practices for planning, deliverables management, risk management, and quality assurance across all engagements.
- Team Development: Mentor and guide project managers, business analysts, and technical leads, fostering a culture of accountability and excellence.
- Cross-Functional Collaboration: Coordinate with various internal, cross functional teams to ensure seamless delivery for the client.
- Scope and Budget Management: Oversee estimation, pricing, and change control for complex IT implementation projects.
Benefits
- Health (medical, dental, vision) benefits start on day 1 of employment.
- Company match 401K and other benefits available within months of starting.
- New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
- Company provided computer for work use.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
