Senior Manager, Service Cloud & Certina Application Development Engineering
About The Position
We're looking for a talented Senior Manager, Application Development Engineering for Service Cloud and Certinia to join Procore's journey to revolutionize a historically underserved industry. As a Senior Manager, you will be responsible for leading a team focused on the delivery and continuous improvement of Salesforce applications and solutions. You will play a pivotal role in driving the implementation of key business initiatives, while partnering closely with our Customer Success, Global Professional Services & Customer Support business units. Your focus will be on strategic alignment, team leadership, and ensuring the efficient, scalable use of Salesforce technologies. You will lead a team of developers, business system analysts, and quality engineers, managing performance and development to achieve exceptional results. As a thought leader in Salesforce engineering, you will bring a forward-thinking approach to optimizing processes, driving innovation, and ensuring the team's output aligns with business goals.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- 12+ years of experience leading Salesforce delivery teams, with a strong focus on Service Cloud and Professional Service Automation (PSA).
- Extensive experience with Salesforce Service Cloud, Certinia/ Financial Force implementations and other Salesforce products, with a deep understanding of platform capabilities and architecture
- Technical Expertise: Proven experience implementing advanced Salesforce functionalities, including Omni-channel support and Generative AI (Gen AI) capabilities.
- Leadership Skills: Strong leadership and people management skills, with a track record of building and developing high-performing teams. Ability to manage promotions, performance improvement plans, and compensation reviews.
- Problem Solving and Prioritization: Excellent analytical and problem-solving skills, with the ability to manage competing priorities in a dynamic, fast-paced environment.
- Innovation Mindset: Passion for staying up-to-date with industry trends and leveraging new technologies to continuously improve the Salesforce platform and its use within the organization.
Responsibilities
- Leadership and Team Development: Recruit, manage, and mentor a high-performing, cross-functional team of developers, business system analysts, and quality engineers. Set performance goals, lead promotions and compensation discussions, and guide career development.
- Strategic Alignment: Collaborate with business stakeholders to drive the end-to-end delivery of critical initiatives. Align Salesforce-related projects with broader business objectives, ensuring they contribute to the company's growth and customer satisfaction goals.
- Technical Leadership: Act as a technical thought leader, providing strategic direction on Salesforce architecture and development. Shape the future of the Salesforce ecosystem in the organization, from the adoption of new technologies to the implementation of advanced features like Omni-channel support, Salesforce Communities, and AI-driven solutions.
- Process Optimization: Champion continuous improvement by identifying operational inefficiencies and leading efforts to streamline development processes, delivery pipelines, and system performance.
- Innovation: Stay informed on the latest Salesforce advancements, emerging technologies, and best practices. Guide your team in adopting relevant innovations to enhance the platform's functionality, scalability, and user experience.
- Collaboration: Work closely with cross-functional teams, including product managers and business leaders, to prioritize and manage the release of new features and system enhancements.
- Agile Practices: Take an active role in the Agile development process, ensuring that the team delivers high-quality solutions quickly and efficiently in a fast-paced environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees
