Senior Manager, SDR Field Operations

Glean Technologies • Nashville, TN

133d

About The Position

Glean is seeking a Senior Manager, SDR Field Operations to lead and optimize the operational strategy for their global Sales Operations team. The role focuses on guiding sales leaders with actionable insights in pipeline coverage, territory design, and quota management, while owning critical processes like forecasting and workflow automation. Candidates are expected to have at least 8 years of experience in sales, field, or revenue operations, particularly within SaaS or high-growth tech environments. Strong analytical skills with business intelligence tools, experience driving revenue growth, and the ability to thrive in a fast-paced, cross-functional setting are essential. The Senior Manager will collaborate with Sales, Marketing, Finance, and Product teams, proactively resolve operational challenges, and play a pivotal role in supporting Glean's rapid expansion and go-to-market excellence.

Requirements

• 8+ years of experience in sales operations, field operations, or revenue operations, with significant exposure to sales teams and SaaS go-to-market models; experience in high-growth AI or technology companies is highly preferred.
• Strong understanding of sales support roles, business metrics, and best practices for driving growth, with expertise in pipeline management
• Strong ability to build cross-functional relationships with sales and internal stakeholders, ensuring effective collaboration and alignment on deal objectives.
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks and projects impacting the entire organization.
• Basic proficiency in business intelligence tools (e.g., Sigma, Tableau) and strong analytical skills to support data-driven decision-making.
• Ability to thrive in a dynamic, fast-paced environment, quickly adapting to new challenges and acquiring new skill sets as needed.

Responsibilities

• Serve as the operational lead for sales leaders, delivering actionable insights to optimize pipeline coverage, territory design, and quota management
• Own the forecasting process, ensuring alignment between sales and finance, identifying risks through MEDDPICC/CoM qualification, and driving actions to maintain a healthy pipeline.
• Streamline workflows by identifying inefficiencies, implementing scalable processes, and leading AI-driven automation initiatives, in collaboration with Sales Systems and Process, to enhance sales team capacity.
• Enable revenue growth by consulting on and QA'ing real-time dashboards and reports, leveraging analytical tools like Sigma, to support data-driven decision-making and accountability.
• Manage territory planning and quota-setting processes for rapid sales team expansion, ensuring equitable coverage and governance, aligned with Field Operations' regional focus.
• Partner with Marketing, Finance, and Product teams to execute cross-functional initiatives, such as new sales programs or tool rollouts, incorporating Command of the Message principles for customer-centric outcomes.
• Act as the escalation point for critical operational issues, resolving challenges and aligning with Glean's broader GTM strategy to scale operational excellence.
• Lead initiatives to scale all sales ops deliverables including but not limited to; forecasting, reporting, and resource allocation systems

Benefits

• Competitive compensation
• Medical, Vision, and Dental coverage
• Generous time-off policy
• 401k plan
• Home office improvement stipend
• Annual education and wellness stipends
• Vibrant company culture through regular events
• Healthy lunches daily

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Number of Employees: 501-1,000 employees