Senior Manager - Scrum Master

CVS Health • Woonsocket, RI

4d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This position will be responsible for driving the successful execution of CVS Health’s most critical and complex IT initiatives and programs. Via close partnership with CVS Health executives and senior leaders, this Senior Manager - Scrum Master, role will be responsible for helping scope major global strategic initiatives, and then guiding their end-to-end execution to ensure business-driven results and transformative outcomes. The position supports enterprise-wide goals to significantly improve IT project delivery in execution speed and effectiveness, driving a consistent approach, and understanding and supporting the unique business requirements of CVS Health. This position will be part of a team of Program Managers and Project Managers taking accountability for the most important and complex IT projects and programs, working to ensure the goals are achieved. In close partnership and collaboration with Business Leaders outside of IT, this position will be accountable for elements of program management, coordination and execution. It will be essential that this Senior Manager not only have outstanding program management skills, but also exceptional interpersonal, communication and relationship building skills. The successful candidate will possess broad business acumen in addition to the theoretical and practical application of program management and software delivery life cycle (SDLC) methodologies like Scrum, Agile, SAFe. Outstanding partnership management and communication skills are essential, as is the ability to influence across the enterprise. In this role, you will: Operate in a global, highly complex and fast changing environment. Work directly with internal clients at all levels (e.g., finance, customer service, sales and marketing) and external vendors. Prioritize business initiatives and resource allocation recommendations and deployment. Align, manage, and track change across multiple programs. Lead by adopting organizational change and managing change throughout the organization. Prioritize business initiatives and ensure resource allocations support business prioritizations. Provide trusted consultancy leadership to the business.

Requirements

• 10+ years of experience leading program management efforts within large, complex environments
• 5+ years experience managing a team and working effectively and efficiently in a highly-matrixed global organization.
• 5+ years of hands-on experience using a wide variety of program and project management tools and techniques (Rally, Jira, Clarity, MS Project).
• 5+ years of demonstrated track record of successfully planning and managing large-scale project implementations from start to finish, strong financial/budget management experience.
• Strong experience in healthcare industry or Pharmacy background in leading modernization efforts including infrastructure upgrades in an enterprise wide setting.
• Bachelor's degree in Computer Science, or related discipline with information technology focus required.

Nice To Haves

• Background in IT program management and execution.
• Demonstrated ability to drive large-scale change management within a complex organization.
• Exceptionally strong attention to details.
• Outstanding analytical and problem solving skills, and experience applying these skills to resolve technical issues.
• Proven experience managing risks and issues across projects and programs.
• Expert collaboration and partnership capabilities.
• Ability to build trust and relationships up, down, and across the organization.
• Excellent written and oral communication skills.
• Ability to operate effectively in a large, complex, and diverse global organization.
• Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
• Ability to adhere to the highest ethical standards including honesty, integrity, dedication, and leadership.
• Proven experience in utilizing various program management and software delivery life cycle (SDLC) methodologies like Scrum, Agile, SAFe, Waterfall.
• Masters degree in Computer Science/Engineering an added plus.
• Scrum certification, CPMAI certification is a plus.

Responsibilities

• Operate in a global, highly complex and fast changing environment.
• Work directly with internal clients at all levels (e.g., finance, customer service, sales and marketing) and external vendors.
• Prioritize business initiatives and resource allocation recommendations and deployment.
• Align, manage, and track change across multiple programs.
• Lead by adopting organizational change and managing change throughout the organization.
• Prioritize business initiatives and ensure resource allocations support business prioritizations.
• Provide trusted consultancy leadership to the business.

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This position also includes an award target in the company’s equity award program.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees