Senior Manager - Savings Product Management

American Express•New York, NY

15d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Consumer Banking Organization’s mission is to become essential to American Express Members’ lives by providing Everyday Banking products with unparalleled value, service, and convenience. Our Member deposits represent the largest source of funding for American Express, and a key strategic priority is to continue to grow our portfolio of cost efficient, resilient deposits. How will you make an impact in this role? The Senior Manager, Savings Product Management will be an essential part of the core team responsible for ongoing management and evolution of our Amex Savings products, including high-yield savings and certificates of deposit. This role is responsible for delivering seamless, integrated digital experiences for our customers while advancing growth and long-term sustainability for the business. It is focused on driving product and feature performance to optimize the Savings account opening and onboarding journeys by leveraging industry expertise, competitive insights, and customer experience data. The ideal candidate will demonstrate a proven ability to manage complex stakeholder environments, lead cross-functional initiatives, and deliver measurable results in a fast-paced, dynamic setting. Success in this role also requires strong risk management discipline, with the ability to effectively operate within a robust control framework while balancing innovation, compliance, and operational excellence.

Requirements

Demonstrated experience in product management, product marketing, or similar role
Exceptional interpersonal, communication, and influencing skills with the ability to synthesize data and strategy into clear executive-level messaging that drives business outcomes
Strategic problem solver with strong analytical capabilities, as well as the ability to proactively identify areas of opportunity and drive results
Experience defining product features, customer journeys, and business requirements
Proven ability to manage multiple initiatives and prioritize effectively in deadline-driven environments
Action-orientation, resourceful, and collaborative, with results driven mindset
Intellectually curious, customer-focused, and comfortable challenging the status quo to drive innovation
Positive “roll-up your sleeves” attitude, adaptable and effective in fast-paced, ambiguous, and evolving environments
Comfortable working in more sophisticated technical and regulatory environments

Responsibilities

Lead the Account Opening and Onboarding workstream, serving as the primary point of contact for prioritization and development of business requirements supporting feature and capability launches
Drive initiatives independently from ideation through execution, building cross-functional alignment, proactively identifying risks, and engaging leadership to remove roadblocks
Develop deep expertise in digital customer journeys and operational processes that support our customers, championing best-in-class experiences and continuously identifying opportunities to improve performance and efficiency
Translate business needs into clear, actionable requirements and partner closely with Product Development, Fraud, Risk, Legal, Compliance, Servicing, and other stakeholders to design and deliver high-impact product features
Collaborate with Risk and Fraud partner teams to monitor product and feature performance, balancing the customer experience with risk management for both customers and the enterprise
Partner with Analytics to track performance metrics, generate actionable customer insights, and inform optimization strategies and roadmap prioritization
Communicate strategic priorities clearly, aligning and mobilizing cross-functional teams to deliver against business objectives and support new product capabilities

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities