Senior Manager, Salesforce Platform Architecture & Operations

ZoomInfo•Waltham, MA

48d

About The Position

We are seeking a Senior Manager of Salesforce Platform Architecture & Operations to lead the design, evolution, and operational excellence of our enterprise Salesforce ecosystem. This is a high-impact leadership role that blends deep technical expertise with strategic thinking and people management. As part of the Salesforce Engineering leadership team, you will oversee platform architecture, technical standards, operational excellence, release management, and cross-functional enablement. You will lead a team of architects, developers, and platform engineers while collaborating closely with cross-functional teams including Engineering, Security, Product, Sales, Marketing, and Customer Experience

Requirements

10+ years of experience in Salesforce architecture, development, and operations, with at least 3+ years in a leadership role.
Deep knowledge of Salesforce platform capabilities (Sales/Service/Experience Cloud, Apex, LWC, Flows, SOQL, etc.).
Proven experience managing enterprise Salesforce environments with complex integrations, high transaction volumes, and multiple stakeholder groups.
Deep knowledge of Salesforce platform architecture, data modeling, integration patterns, and governor limits.
Familiarity with access management, security best practices, and environment strategies.
Experience working in agile environments and using tools like Jira, Confluence, and Agile frameworks ( Scrum, Kanban etc.).
Excellent communication, leadership, and stakeholder management skills.
Strong understanding of platform DevOps (Copado, Github etc.), CI/CD pipelines, and agile delivery models.
Exceptional problem-solving, communication, and stakeholder management skills.
Demonstrated ability to build, lead, and mentor technical teams.
Salesforce certifications such as Application/System Architect, Platform Developer II
Experience with other tools/platforms like Boomi, AWS, Tableau, or enterprise ERP platforms.
Prior experience working in regulated or high-compliance environments (e.g., SOX, HIPAA, GDPR).

Responsibilities

Own the architectural vision and roadmap for the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and custom apps).
Drive platform evolution, modernization, and adoption of best practices across code, configuration, and integration strategies.
Ensure platform scalability, extensibility, and long-term maintainability in a complex multi-cloud, multi-org environment.
Oversee daily platform operations including incident management, performance tuning, environment management, and release operations.
Implement platform monitoring, logging, and alerting to ensure high availability and proactive issue resolution.
Own and manage end-to-end Salesforce release processes across multiple environments and teams.
Define and continuously improve release management standards, including version control, deployment pipelines, change tracking, and rollback strategies.
Implement and manage CI/CD pipelines using tools such as Copado,
Collaborate with salesforce engineering teams, RevOps/product owners and QA to ensure high-quality, well-documented, and compliant releases.
Drive automation and standardization of release operations to improve speed, reliability, and audit readiness.
Manage major platform upgrades and coordinate with Salesforce on critical updates, releases, and patches.
Manage environment strategy (sandboxes, dev/test/prod orgs), data refresh cycles, and deployment processes (CI/CD, version control, change management)
Define and enforce platform governance covering security, development standards, access controls, and environment management.
Collaborate with security, compliance, and IT teams to ensure data privacy, regulatory compliance (e.g., SOX, GDPR), and audit readiness.
Optimize license usage and cost-efficiency across the Salesforce ecosystem
Lead and mentor a high-performing team of Salesforce engineers, and administrators.
Partner with RevOps, Product Owners, and Engineering teams to align platform capabilities with business needs.
Act as a strategic advisor to senior leadership on Salesforce-related initiatives and platform capabilities.
Other duties as assigned