Senior Manager, Sales Coordinators

Grainger Businesses • Lake Forest, IL

5d • Hybrid

About The Position

The Senior Manager, Sales Coordinators & Proposals manages the National Sales Coordinator and the proposal functions through supervisors and managers by establishing operating priorities, performance expectations, and standardized service models aligned to sales support requirements. Ensures consistent execution of activities through defined processes, performance management systems,  support seller productivity, contract compliance, and customer outcomes.

This is a hybrid position that is onsite in Lake Forest 2 days a week with travel to Janesville, WI once a month.

Requirements

• Bachelor's Degree or equivalent experience
• 7+ years of experience in customer operations, or service environments
• Experience leading strategic initiatives involving cross-functional teams
• Experience managing multi-layer operational teams using performance management systems, workforce planning methods, and established policy frameworks.
• Experience designing and governing service models through documented processes, service level agreements, and performance metrics.
• Experience integrating cross-functional requirements through structured intake, prioritization, and escalation mechanisms.

Responsibilities

• Set operational and strategic direction for the National Sales Coordinators and the Proposals team by defining scope, performance targets, and adhere to service level agreements with sales stakeholders to ensure consistent support and demand alignment.
• Manage supervisors and managers through established performance management processes, workforce planning routines, and policy application to ensure consistent execution and compliance.
• Apply continuous improvement methods to evaluate and adjust processes using data analysis and controlled change execution to improve speed and quality. Lead strategic initiatives to improve the effectiveness of the team.
• Oversee daily and medium-term operational performance using capacity models, workload forecasts, and productivity reporting to balance cost, service levels, and cycle time.
• Establish and maintain standardized workflows, procedures, and controls using documented process artifacts and system-enabled tools to reduce variation and increase quality.
• Monitor functional performance using defined metrics, dashboards, and exception reporting to identify gaps, escalate risks, and prioritize corrective actions.
• Coordinate cross-functional requirements with Contracts team, Sales, Finance, and Sales Support through structured intake, prioritization, and escalation processes to ensure operational alignment.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees