Senior Manager-Risk Management
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? As part of the Credit and Fraud Risk organization, the US Consumer Collections Strategy team is responsible for managing credit policies for delinquent and written-off accounts and developing best-in-class collection tools like financial relief program or a late stage collection strategy. These strategies and tools directly impact business profitability through improved credit performance and collections results. The team is also responsible for ensuring on-going monitoring and improvement of credit and collection processes and policies. The incumbent will work in a team responsible for developing and deploying new credit actions for accounts in delinquency and credit collection process, financial relief program (FRP) or managing critical processes like recovery tools and strategy, deceased collection strategy. The incumbent will also be responsible for ensuring on-going monitoring and improvement of credit and collections processes and policies. The Manager position in US Consumer Collection Strategy team is responsible for building collection tools and strategies for managing stressed accounts better. This would involve deriving insights from various portfolio trends and using those to identify core enhancements to existing programs or create new best-in-class strategies to reduce write-offs as well as provide better customer experience.
Requirements
- Strong analytical discipline, solution-oriented mindset, and focus on outcomes
- Previous experience leading and performing analysis using SQL, Python or similar.
- Well organized, manage multiple initiatives simultaneously and keep adequate prioritization.
- Ambitiousness to learn, self-learner of new technologies and usage of digital platforms.
- Clear, effective written and oral communication skills
- Ability to work in a dynamic and cross functional environment, interacting with and influencing senior leaders, partners in risk management, global servicing network, compliance and legal.
- Team player mentality with a track record of building relationships and collaborating with cross-functional business partners
- Drive results and problem solving.
Responsibilities
- Work in a team responsible for developing and deploying new credit actions for accounts in delinquency and credit collection process including financial relief program, recovery tools and strategy, deceased collections amongst others.
- Partner with several stakeholders including GSG Strategy, Operations, Compliance, Modelling team amongst others to effectively refine strategies and launch changes to market.
- Manage customer escalations and issue resolution in a timely manner, thereby providing best in class customer experience.
- Track program performance and ensuring better management of credit policies.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
