Senior Manager - Risk Management

American Express•Sunrise, FL

3h•$103,750 - $174,750

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express Credit & Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit & Fraud Risk colleagues are the industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and actions that can have a meaningful impact on our customers and our business. The successful candidate will join the Bank Money Movement Servicing Team within CFR, which is a team of highly skilled professionals that design post onboarding servicing strategies, partner in building banking servicing capabilities, develop monitoring controls and lead fraud ring response. This position would participate in foundational controls and processes compliant with Banking regulations, for commercial and consumer banking programs. In this role, you will collaborate with the multiple partners including product teams, legal, compliance, servicing operations, Digital Banking platform, technology, vendors, and capabilities teams. Successful candidates implement compliant strategies that drive great customer experience and offer robust fraud and credit controls.

Requirements

Bachelors or Master’s degree in Business, Statistics, Mathematics, Computer Science, or equivalent disciplines
3+ years of industry relevant analytical experience. Qualitative and quantitative problem-solving skills in complex and unstructured environment
Familiarity with banking fraud regulations and framework. Knowledge of data privacy, compliance and financial crime policies.
Highly detail oriented with excellent investigative skills, with ability to detect patterns, assess impacts and recommend solutions
Experience with SAS/SQL is required
Demonstrated ability to influence and drive alignments without direct authority across multiple business units
Excellent organizational skills. Ability to build strong relationships across all levels and across organizations.
Strong written and verbal communication skills; ability to interact with all levels of management

Nice To Haves

Strong experience in Fraud Risk Management with demonstrated experience in fraud detection, investigation, or strategy development within banking or financial services environments
Strong experience with digital banking products money movements such as ACH, wires, real-time payments
Experience at a GSIB or top 20 banks with direct review/oversight of Fraud Operations processes.
Strong technical acumen. Exposure to Big data, Machine Learning, Python and other advanced analytical tools is strongly desired
Six sigma training or equivalent training on process design/quality assurance
Co-location with Fraud Operations colleagues
Work hours of 7:00AM PHX to 4:00PM PHX / 8:00ET-5:00ET

Responsibilities

Manage and enhance Operating Procedures utilized by back-office team for alert reviews to improve outcomes including financial, compliance and customer experience
Establish and enhance governance frameworks and monitoring controls to ensure ongoing effectiveness of fraud servicing strategies, including performance tracking, control validation, and continuous improvement
Conduct Risk Assessment of existing processes and procedures to identify and close gaps under existing control environment
Drive servicing strategy changes by leveraging advanced analytics and expertise in fraud servicing
Act as a risk subject matter expert in leading fraud ring responses and share best practice across the enterprise
Ability to innovate and provide functional strategies recommendations for enabling effective fraud servicing framework for new product /features
Support Risk Strategy Team on improving fraud detection, decisioning and customer experience by driving functional requirements
Be a trusted advisor for key business stakeholders for matters related to Fraud Servicing Strategy
Communicate effectively across teams and gain credibility by understanding end to end impacts of the fraud strategies that are implemented
Collaborate with internal and external stakeholders including business, technology, product management, operations management, legal, compliance, risk, audit, and technology to ideate and create solutions, capabilities and strategies for fraud mitigation.
Daily/Weekly/Monthly KPI reporting, monitoring and case review, and Accurate Documentations for audit readiness and regulatory compliance

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities