Senior Manager – Retirement Service Delivery

CVS Health

94d • $82,940 - $182,549

About The Position

The Retirement Service Delivery Senior Manager is responsible for overseeing all aspects of service delivery and operations of CVS Health’s retirement benefit programs. This position ensures efficient, effective and compliant service delivery to plan participants in support of the strategies and plan design with the Retirement Center of Excellence. This role requires a combination of strong leadership, technical expertise in retirement plans, and a commitment to customer satisfaction.

Requirements

• Min 7 years of Human Resources experience specifically related to Health and Welfare and/or Call Center/Case Management.
• Min 1 year of Human Resources operational and service team leadership experience.
• Min 1 year of experience with qualified Retirement plans and Equity Plans; related certifications preferred.

Nice To Haves

• Vendor management experience related to Retirement/equity plans and working in a shared service center environment.
• End-user experience with Workday preferred or an equivalent Human Resources/Payroll system.
• Excellent PC skills, including extensive knowledge of spreadsheet and database software.
• Excellent analytical and communication skills.
• Proven ability to perform well and with a high degree of accuracy under tight deadlines.
• Comprehensive knowledge of HR processes and administration.

Responsibilities

• Support HR Shared Services to meet established service delivery targets.
• Identify and resolve issues.
• Lead complex projects.
• Facilitate continuous process improvement.
• Manage outsourcing relationships.
• Apply subject matter expertise to plan administration and services complying with plan design and regulatory provisions.
• Partner across HR Shared Services functions, HR Centers of Excellence, supporting vendor partners and other stakeholders.
• Provide strategy, recommendations, action plans and/or consulting relating to Human Resource Shared Services/Governance service delivery.
• Apply plan specific and regulatory provisions to overall administration and operations of all related CVS Health plans and programs.
• Manage all related operational procedures developed within HR Shared Services and with HR Centers of Excellence.
• Manage related change requests through the full life cycle of each request.
• Lead and mentor a team of two retirement specialists.
• Maintain up-to-date knowledge of relevant retirement plan regulations.
• Provide excellent service to plan participants.
• Identify opportunities to streamline workflows and enhance efficiency.
• Generate reports on key performance indicators and analyze data.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs.
• Confidential counseling and financial coaching.
• Paid time off.
• Flexible work schedules.
• Family leave.
• Dependent care resources.
• Colleague assistance programs.
• Tuition assistance.
• Retiree medical access.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree