Senior Manager, Retail Property Solutions

Capital One • McLean, VA

128d • $154,600 - $176,400

About The Position

As Senior Manager, Retail Property Solutions you will co-lead the facilities operations management of retail real estate assets, including bank branches and Cafés. This person will be responsible for management of third party vendors, held accountable to key performance metrics, and closely manage the budget. This is a highly collaborative position with many stakeholders involved internally and externally. You will be joining a dynamic, highly skilled, and forward-thinking commercial real estate team that you will need to complement and challenge. The ideal candidate will be a results-oriented leader with a deep understanding of building systems, preventative maintenance programs, and budget management. This role requires a proactive and hands-on approach to ensure our properties are safe, reliable, inviting, and consistently meet the highest standards of operational efficiency and aesthetics. The candidate must demonstrate outstanding communication and partnership skills, which are essential for interacting and communicating with multiple parties involved. The candidate should be able to independently execute projects from inception to completion. This position will report to the Director of Retail Property Solutions and will interact with senior leadership within the organization.

Requirements

• Bachelor's degree or Military Experience
• At least 5 years experience in project management
• At least 7 years of experience in commercial facilities management
• At least 3 years of experience in remotely managing sites
• At least 5 years of experience in vendor management or cost management
• At least 3 years building systems, including HVAC, electrical, plumbing, and fire suppression systems

Nice To Haves

• Bachelor's degree in Real Estate, Business Management, Facilities Management, or Engineering
• CFM, FMP, RPA Leed AP Certified
• 10+ years experience within the Retail industry

Responsibilities

• Serve as a primary point of contact for specific region's retail facility-related issues, ensuring timely and effective communication and resolution.
• Forge relationships with key stakeholders to ensure delivery of commitment.
• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
• Identify opportunities for cost savings and operational efficiencies without compromising quality or safety.
• Conduct regular property inspections to identify maintenance needs, safety hazards, and aesthetic deficiencies, and ensure immediate resolution.
• Manage all third-party vendor relationships, including performance monitoring and service delivery to ensure quality and cost-effectiveness.
• Ensure all facilities operations are in full compliance with local, state, and federal regulations, including OSHA, ADA, and fire codes.
• Understand and manage to KPIs and OKRs.
• Prioritize and manage multiple projects with competing deadlines.

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive set of benefits supporting total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree