Senior Manager, Retail Performance

Hyundai Motor Company•Villa Park, IL

6d•Onsite

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. WORK MODEL#LI-OnSiteWHAT YOU WILL DO Field based position with a primary dealer contact, management support, and tactical implementation role. Key job functions include the monitoring, evaluation and observation of dealership operations. Through assessment of those findings, create recommendations to further maximize dealer performance. Implement recommendations, track performance, and address shortfalls where necessary. Act as the regional subject matter expert for topical areas pertaining to Hyundai standards, as well as procedures recognized as industry “best practices”. Improve dealer utilization and field support of all HMA assurance products. HOW YOU WILL MAKE AN IMPACTINITIATIVES & PROGRAM Successfully implement HMA’s retail process and sales satisfaction initiatives as a means to further HMA corporate performance in customer satisfaction. Improve HMA performance in the sale of assurance products by increasing nominal sales and contract penetration; including HPP, CPO, RHT and similar programs. FIELD SUPPORT Develop job related standardized reports for use by regional management and District Managers. Train and Educate District Sales Managers in both field and office contexts, to effect an improved utilization of HMA systems, comprehension of policies and implementation of best practices. Advance the skill sets and understanding associated with dealership profitability through the use of existing HMA financial analysis tools, industry guides and Ad Hoc reporting as required. PERFORMANCE ANALYSIS Track and analyze dealership key performance indicators; develop tools that leverage HMA information assets to measure dealer performance against key performance benchmarks and industry standards. Assist in the implementation of training classes and support materials to advance the skills and knowledge of dealership and regional personnel.

Requirements

Must be a high school graduate.
Eight years of experience of which at least five years of directly related experience in automotive operations.
Consulting capability is paramount to this position.
Automotive competencies.
Excellent communication skills.
Excellent organizational skills.
Excellent time management skills.
Excellent people skills.
Outstanding motivator.
Excellent analytical skills.
Excel, Word, PowerPoint, and Required Computer Skills.

Nice To Haves

Bachelor’s degree preferred.
Master’s degree a plus.
Three or more years of supervisory experience desired.

Responsibilities

Monitoring, evaluation and observation of dealership operations
Create recommendations to further maximize dealer performance
Implement recommendations, track performance, and address shortfalls where necessary
Act as the regional subject matter expert for topical areas pertaining to Hyundai standards, as well as procedures recognized as industry “best practices”
Improve dealer utilization and field support of all HMA assurance products
Successfully implement HMA’s retail process and sales satisfaction initiatives
Develop job related standardized reports for use by regional management and District Managers
Train and Educate District Sales Managers in both field and office contexts
Advance the skill sets and understanding associated with dealership profitability through the use of existing HMA financial analysis tools, industry guides and Ad Hoc reporting as required
Track and analyze dealership key performance indicators
Assist in the implementation of training classes and support materials to advance the skills and knowledge of dealership and regional personnel

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs
Compensation Range: $107,800.00 - $154,000.00 annual base salary